Question 1

The training should cover all the capabilities of the new system so users understand what each module does.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following is included as a basic step in a change management plan?

Accepted Answer

A)   convert data
B)   install hardware
C)   install software
D)   motivate adoption
E)   write planF) C) and D)
G) A) and B)

Question 3

The conversion style that recommends operating the new system along side the old system for a trial period is known as _____.

Accepted Answer

A)   direct
B)   parallel
C)   phased
D)   pilot
E)   simultaneousF) B) and E)
G) A) and B)

Question 4

Training should focus on everything the new system can do.

Accepted Answer

A) True 
 B)False

Question 5

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.

Accepted Answer

A)   streamline
B)   refreeze
C)   down size
D)   right size
E)   improveF) C) and E)
G) None of the above

Question 6

Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.

Accepted Answer

A) True 
 B)False

Question 7

Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.

Accepted Answer

A) True 
 B)False

Question 8

The three-stage process for managing organizational change that was developed by Lewin is _____.

Accepted Answer

A)   As-Is system, transition, and To-Be system
B)   hold, shuffle, and fold
C)   SDLC, RAD, and BPR
D)   support, maintain, and assess
E)   unfreeze, move, and refreezeF) B) and C)
G) A) and D)

Question 9

Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.

Accepted Answer

A) True 
 B)False

Question 10

Install hardware, install software, and convert data are the three steps found in the _____.

Accepted Answer

A)   change management process
B)   conversion plan
C)   direct conversion activity
D)   file and database conversion
E)   purchase or rent processF) C) and D)
G) B) and E)

Question 11

When an organization has one or more locations or units within a location converted first, this is called _____ conversion.

Accepted Answer

A)   direct
B)   parallel
C)   phased
D)   pilot
E)   simultaneousF) All of the above
G) B) and C) D

Question 12

The three major steps to the conversion plan before commencement of operations are to install hardware, install software, and convert data; usually these steps must be done sequentially at any one location.

Accepted Answer

A) True 
 B)False

Question 13

Training for a business system should focus on _____.

Accepted Answer

A)   all the capabilities of the new system
B)   complex computerized modules and code
C)   helping the users to accomplish their jobs
D)   how to use the system
E)   not using the systemF) C) and D)
G) D) and E)

Question 14

The simultaneous direct conversion to SAP to replace all of your legacy systems would result in high risk while requiring an enormous amount of time.

Accepted Answer

A) True 
 B)False

Question 15

A migration plan contains two major elements. They are _____.

Accepted Answer

A)   challenging and motivation
B)   change and assessment
C)   conversion and testing
D)   supportive and maintenance
E)   technical and organizationalF) A) and C)
G) A) and D)

Question 16

Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion.

Accepted Answer

A)   direct
B)   parallel
C)   phased
D)   pilot
E)   simultaneousF) C) and D)
G) B) and E)

Question 17

APS Systems would like to convert to the new system quickly. The ideal conversion strategy for APS Systems would be a conversion style of parallel and a modular conversion.

Accepted Answer

A) True 
 B)False

Question 18

The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________.

Accepted Answer

A)   indirect conversion
B)   parallel conversion
C)   phased conversion
D)   pilot conversion
E)   simultaneous conversionF) All of the above
G) C) and D) B

Question 19

Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.

Accepted Answer

A) True 
 B)False

Question 20

Postimplementation activities include _____.

Accepted Answer

A)   project assessment
B)   system maintenance
C)   system support
D)   system support and system maintenance
E)   system support, system maintenance, and project assessmentF) A) and E)
G) B) and C)

Exam 13: Installation and Operations

The training should cover all the capabilities of the new system so users understand what each module does.

Correct AnswerverifiedFalse

Which of the following is included as a basic step in a change management plan?

Correct AnswerverifiedShow Answer

The conversion style that recommends operating the new system along side the old system for a trial period is known as _____.

Correct AnswerverifiedShow Answer

Training should focus on everything the new system can do.

Correct AnswerverifiedShow Answer

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.

Correct AnswerverifiedShow Answer

Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.

Correct AnswerverifiedShow Answer

Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.

Correct AnswerverifiedShow Answer

The three-stage process for managing organizational change that was developed by Lewin is _____.

Correct AnswerverifiedShow Answer

Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.

Correct AnswerverifiedShow Answer

Install hardware, install software, and convert data are the three steps found in the _____.

Correct AnswerverifiedShow Answer

When an organization has one or more locations or units within a location converted first, this is called _____ conversion.

Correct AnswerverifiedD

The three major steps to the conversion plan before commencement of operations are to install hardware, install software, and convert data; usually these steps must be done sequentially at any one location.

Correct AnswerverifiedShow Answer

Training for a business system should focus on _____.

Correct AnswerverifiedShow Answer

The simultaneous direct conversion to SAP to replace all of your legacy systems would result in high risk while requiring an enormous amount of time.

Correct AnswerverifiedShow Answer

A migration plan contains two major elements. They are _____.

Correct AnswerverifiedShow Answer

Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion.

Correct AnswerverifiedShow Answer

APS Systems would like to convert to the new system quickly. The ideal conversion strategy for APS Systems would be a conversion style of parallel and a modular conversion.

Correct AnswerverifiedShow Answer

The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________.

Correct AnswerverifiedB

Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.

Correct AnswerverifiedShow Answer

Postimplementation activities include _____.

Correct AnswerverifiedShow Answer

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D

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B

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