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Exam 10: Motivating Employees

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Question 31

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Herzberg found that the factors associated with job content ranked high as employee motivators.

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Question 32

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Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.

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Question 33

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As a contemporary manager,your employees will perceive that their opinions are more valued if:

Ellen supervises several employees in the accounting department of a large corporation.She makes it a priority to give her subordinates direct and clear information about their job performance.Ellen's efforts are likely to improve worker motivation. One of the elements of job enrichment is feedback,which is direct and clear information provided to employees about their performance.Feedback contributes to high worker motivation by giving employees a feeling of achievement and recognition.

Marita is a very talented and ambitious person who likes to work independently and wants to move up in her company as quickly as possible.Marita may become frustrated if she worked in a firm that took a Theory Z approach to management. Theory Z calls for collective decision-making and a relatively slow evaluation and promotion of employees.This approach would frustrate employees who like to work independently and who expect (and think they deserve)quick promotions.

The late famous broadcast journalist Walter Cronkite said that one of his regrets in life was not actively participating in the space program as an astronaut.Back in the 1980's,he was selected as a candidate to be the first journalist to fly into space,but NASA decided to take a teacher instead.In some ways,this may appear as though Cronkite was pursuing a self-esteem need;however,having already achieved celebrity status,for Cronkite,his was the pursuit of a self-actualization need. According to Maslow's hierarchy of needs,the next level of higher order needs (after self-esteem needs)is self-actualization needs.According to Maslow,a self-actualization need involves the need to develop to your fullest potential.

Open communication strategies include the removal of physical barriers such as separate offices.

Kanetra believes that if she leaves her employees unsupervised for a few minutes they will do nothing but slack off.She is known as the "Dragon Lady" (at least behind her back) for the harsh criticism and punishment she disburses whenever an employee makes an error.Kanetra is a __________ manager.

Marla always strives to excel in her career.Several years ago,she finished college,finally achieving a Ph.D.Although she works as an educator and has a secure position at an urban college,she does not hold a faculty position at a prestigious university.It is obvious to her colleagues that Marla is unsatisfied with her position at work.She constantly gives coworkers subtle reminders of her superior academic credentials and only participates in work activities where she will assume a leadership role.Analyzing Marla's situation using Maslow's hierarchy of needs,which of the following needs are unmet?

The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.

Milo currently has a good job and can afford a decent apartment and plenty of food.Due to significant political unrest and recent street violence in his town,he is considering uprooting himself and applying for a visa to move to another country.According to Maslow,Milo's concern reflects a desire to satisfy his:

Until recently,TrueTime International produced personal computers on an assembly line with each worker performing only one simple task.Three months ago,the company began allowing individual employees to assemble entire computers,test all of the components,and even install the software that TrueTime includes with each of its computers.TrueTime's new production method is an example of:

According to Victor Vroom,the effort employees exert on a specific task depends on their expectations of the outcome.

As indicated in the Spotlight on Small Business box,"Big Motivators for Small Businesses",it is difficult if not impossible for small businesses to take the time to motivate their employees with open communication and/or by providing jobs with broad responsibilities due to the fact that the labor force is usually small and there just isn't time for these kinds of associations. Small businesses are usually good to better at motivating with open communication and broad-based job responsibilities.The small business culture is conducive to an environment where employees perceive that their ideas count.

According to researchers David Nadler and Edward Lawler,managers should set performance standards that are attainable only by the most talented and dedicated employees.

Theory Y managers would:

Inequity in the workplace is likely to result in:

The characteristic of work that is concerned with the amount of direct and clear information employees receive about performance is called:

Progressive managers are rewarding good work in all kinds of ways including family trips,informal events at work,and just letting everyone know when someone does a good job.

_________ blends Japanese and American management practices into a hybrid approach which calls for long-term employment,collective decision making,and individual responsibility for the outcome of decisions.