Question 1

Cisco's WebEx is an example of which of the following types of collaboration tools?

Accepted Answer

A)   Blog
B)   Team room
C)   Online meeting
D)   Group calendar
E)   Wiki

Question 2

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n) :

Accepted Answer

A)   executive support system.
B)   management-level system.
C)   decision support system.
D)   transaction processing system.
E)   business intelligence system.

Question 3

What is the most important benefit of an enterprise application?

Accepted Answer

A)   Enabling speed of communicating
B)   Enabling business functions and departments to share information
C)   Enabling a company to work collaboratively with customers and suppliers
D)   Enabling cost-effective, e-business processes
E)   Enabling managers to make better decisions

Question 4

The goal of social commerce applications is to:

Accepted Answer

A)   connect through personal and business profiles.
B)   use social media to connect with customers.
C)   share opinions about purchasing products or services.
D)   upload and share business documents.
E)   harness collective knowledge to generate new ideas.

Question 5

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Accepted Answer

A)   ESS
B)   CRM system
C)   MIS
D)   DSS
E)   SCM system

Question 6

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Accepted Answer

A)   ESS
B)   TPS
C)   MIS
D)   DSS
E)   CRM D

Question 7

Which of the following is an interorganizational business process?

Accepted Answer

A)   Hiring an employee
B)   Identifying a customer
C)   Creating financial statements
D)   Ordering raw materials
E)   Checking product quality

Question 8

Supply chain management systems are more externally oriented than enterprise systems.

Accepted Answer

A) True 
 B)False

Question 9

You are consulting on software purchases for a translation agency whose headquarters are in New Jersey, but who works with translators located globally. Headquarters needs to share documents with translators and groups of translators working on the same documents, who also need to communicate with each other, in real time if possible, as many people are working in different time zones. (1) What is your process for determining the most appropriate collaboration software? (2) In this particular case, what features will you be looking for?

Accepted Answer

(1) The first step is to determine what ...

Question 10

Systems analysts are highly trained technical specialists who write the software instructions for computers.

Accepted Answer

A) True 
 B)False  False

Question 11

Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business.

Accepted Answer

A) True 
 B)False

Question 12

Policies that determine which information technology will be used, when, and how, are provided by:

Accepted Answer

A)   IT educational services.
B)   IT management services.
C)   application software services.
D)   IT standards services.
E)   data management services.

Question 13

Enterprise systems do not utilize order transaction data.

Accepted Answer

A) True 
 B)False

Question 14

A payroll system is a typical example of an MIS.

Accepted Answer

A) True 
 B)False

Question 15

The three principal levels of hierarchies within a business organization are:

Accepted Answer

A)   senior management, knowledge workers, and service workers.
B)   senior management, middle management, and operational management.
C)   senior management, data workers, and operational management.
D)   senior management, operational management, and workers.
E)   senior management, operational management, and data workers.

Question 16

A ________ is a senior manager who oversees the use of IT in the firm.

Accepted Answer

A)   CEO
B)   CFO
C)   CIO
D)   CIT
E)   CPO

Question 17

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

Accepted Answer

A)   the environment
B)   manufacturing and production
C)   sales and marketing
D)   invoices and payments
E)   technology

Question 18

A TPS helps managers monitor the firm's relations with the external environment.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following refers to the purchase or sale of goods and services over the Internet?

Accepted Answer

A)   E-commerce
B)   E-business
C)   CRM
D)   MIS
E)   SCM

Question 20

The principal liaison between the information systems groups and the rest of the organization is a(n) :

Accepted Answer

A)   programmer.
B)   information systems manager.
C)   systems analyst.
D)   CIO.
E)   CSO. C

Exam 2: Global E-Business and Collaboration

Cisco's WebEx is an example of which of the following types of collaboration tools?

Correct Answer
verified

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n) :

Correct Answer
verified

What is the most important benefit of an enterprise application?

Correct Answer
verified

The goal of social commerce applications is to:

Correct Answer
verified

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Correct Answer
verified

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Correct Answer
verified
D

Which of the following is an interorganizational business process?

Correct Answer
verified

Supply chain management systems are more externally oriented than enterprise systems.

Correct Answer
verified

Correct Answer
verified
(1) The first step is to determine what ...
View Answer

Systems analysts are highly trained technical specialists who write the software instructions for computers.

Correct Answer
verified
False

Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business.

Correct Answer
verified

Policies that determine which information technology will be used, when, and how, are provided by:

Correct Answer
verified

Enterprise systems do not utilize order transaction data.

Correct Answer
verified

A payroll system is a typical example of an MIS.

Correct Answer
verified

The three principal levels of hierarchies within a business organization are:

Correct Answer
verified

A ________ is a senior manager who oversees the use of IT in the firm.

Correct Answer
verified

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

Correct Answer
verified

A TPS helps managers monitor the firm's relations with the external environment.

Correct Answer
verified

Which of the following refers to the purchase or sale of goods and services over the Internet?

Correct Answer
verified

The principal liaison between the information systems groups and the rest of the organization is a(n) :

Correct Answer
verified
C

Exam 2: Global E-Business and Collaboration

Cisco's WebEx is an example of which of the following types of collaboration tools?

Correct AnswerverifiedShow Answer

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n) :

Correct AnswerverifiedShow Answer

What is the most important benefit of an enterprise application?

Correct AnswerverifiedShow Answer

The goal of social commerce applications is to:

Correct AnswerverifiedShow Answer

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Correct AnswerverifiedShow Answer

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Correct AnswerverifiedD

Which of the following is an interorganizational business process?

Correct AnswerverifiedShow Answer

Supply chain management systems are more externally oriented than enterprise systems.

Correct AnswerverifiedShow Answer

Correct Answerverified(1) The first step is to determine what ...View AnswerShow Answer

Systems analysts are highly trained technical specialists who write the software instructions for computers.

Correct AnswerverifiedFalse

Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business.

Correct AnswerverifiedShow Answer

Policies that determine which information technology will be used, when, and how, are provided by:

Correct AnswerverifiedShow Answer

Enterprise systems do not utilize order transaction data.

Correct AnswerverifiedShow Answer

A payroll system is a typical example of an MIS.

Correct AnswerverifiedShow Answer

The three principal levels of hierarchies within a business organization are:

Correct AnswerverifiedShow Answer

A ________ is a senior manager who oversees the use of IT in the firm.

Correct AnswerverifiedShow Answer

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

Correct AnswerverifiedShow Answer

A TPS helps managers monitor the firm's relations with the external environment.

Correct AnswerverifiedShow Answer

Which of the following refers to the purchase or sale of goods and services over the Internet?

Correct AnswerverifiedShow Answer

The principal liaison between the information systems groups and the rest of the organization is a(n) :

Correct AnswerverifiedC

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D

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Correct Answer
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(1) The first step is to determine what ...
View Answer

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False

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C