Question 1

Which of the following statements is NOT true about process-flow analysis?

Accepted Answer

A)  Process-flow analysis is dependent on systems thinking.
B)  Flowcharts are used to describe and improve the transformation process in a business.
C)  Process flows must always be forward,and cannot 'loop back' to previous operations.
D)  Service blueprinting is another name for a flowchart.

Question 2

The capacity of a process is determined by:

Accepted Answer

A)  The bottleneck
B)  The maximum of the required capacity resources
C)  Throughput time
D)  None of the above

Question 3

One step in process flow analysis is to describe the existing process.If a new system is being developed,(there is no existing system) :

Accepted Answer

A)  This step is simply omitted
B)  Process flow analysis cannot be performed
C)  A socio-technical design must be used
D)  The analysis must include a hypothetical process for comparison

Question 4

What does a square or rectangle symbol indicate in a flowchart?

Accepted Answer

A)  Operation
B)  Inspection
C)  Storage
D)  Delay

Question 5

Which of the following is NOT a prerequisite to process flowcharting?

Accepted Answer

A)  Identifying system boundaries
B)  Identifying the manager overseeing the process
C)  Identifying sequential flows
D)  Identifying suppliers

Question 6

A service blueprint:

Accepted Answer

A)  Shows all points of interaction between the customer and the service providers
B)  Contains a "line of visibility"
C)  Includes front office and back office process flows
D)  All of the above

Exam 6: Process-Flow Analysis

Which of the following statements is NOT true about process-flow analysis?

Correct Answer
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What does a square or rectangle symbol indicate in a flowchart?

Correct Answer
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The capacity of a process is determined by:

Correct Answer
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A service blueprint:

Correct Answer
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Which of the following is NOT a prerequisite to process flowcharting?

Correct Answer
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One step in process flow analysis is to describe the existing process.If a new system is being developed,(there is no existing system) :

Correct Answer
verified

Exam 6: Process-Flow Analysis

Which of the following statements is NOT true about process-flow analysis?

Correct AnswerverifiedShow Answer

What does a square or rectangle symbol indicate in a flowchart?

Correct AnswerverifiedShow Answer

The capacity of a process is determined by:

Correct AnswerverifiedShow Answer

A service blueprint:

Correct AnswerverifiedShow Answer

Which of the following is NOT a prerequisite to process flowcharting?

Correct AnswerverifiedShow Answer

One step in process flow analysis is to describe the existing process.If a new system is being developed,(there is no existing system) :

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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