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Organizational capabilities are virtually always:


A) knowledge-based, residing in people and in the company's intellectual capital, or in organizational processes and systems, which embody tacit knowledge.
B) more complex than resources and are exercised only through key personnel.
C) require constant evaluation to ensure cooperative support from management.
D) are easier and less challenging to categorize than resources because there are fewer to be concerned about.
E) reflective of the industry's driving forces.

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One of the most telling signs of whether a company's market position is strong or precarious is:


A) whether its product is strongly or weakly differentiated from rivals.
B) whether its prices and costs are competitive with those of key rivals.
C) whether it has a lower stock price than key rivals.
D) the opinions of buyers regarding which seller has the best product quality and customer service.
E) whether it is in a bigger or smaller strategic group than its closest rivals.

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Which of the following is NOT an example of a threat to a company's future profitability and well-being?


A) The likely entry of potent new competitors
B) The lack of a well-known brand name with which to attract new customers and help retain existing customers
C) Shifts in buyer needs and tastes away from the industry's product
D) Costly new regulatory requirements
E) Growing bargaining power on the part of the company's major customers and major suppliers

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Obtaining cost information is a primary difficulty associated with benchmarking.The following are typical sources for collecting information,EXCEPT:


A) from published reports, industry research firms, and trade groups.
B) from talking to knowledgeable industry leaders.
C) from field trips to the facilities of competitors or non-competing firms.
D) from independent firms and consulting firms to gather best practices and comparative cost data without identifying competing firms.
E) from the classified government documents.

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Which of the following is NOT a good option for trying to remedy high internal costs vis-à-vis rivals' firms?


A) Finding ways to detour around activities or items where costs are high
B) Redesigning the product or some of its components to permit more economical manufacture or assembly
C) Implementing aggressive strategic resource mapping to permit across-the-board cost reduction
D) Outsourcing high-cost activities to vendors or contractors who can perform them more economically
E) Relocating high-cost activities (like manufacturing) to geographic areas (like China or Latin America or Eastern Europe) where they can be performed more cheaply

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Which of the following is NOT a good example of a company's resources?


A) More intellectual capital and better e-commerce capabilities than rivals
B) Fruitful partnerships or alliances with suppliers that reduce costs and/or enhance product quality and performance
C) Having higher earnings per share and a higher stock price than key rivals
D) A well-known brand name and enjoying the confidence of customers
E) A lower-cost value chain than rivals

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Why is it important for company managers to develop a "worry list" of strategic issues and problems that they need to address and resolve? What should they consider to develop this list?

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Compiling a "worry list" of problems cre...

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The difference between a core competence and a distinctive competence is that:


A) a distinctive competence refers to a company's strongest resource or competitive capability, whereas a core competence refers to a company's lowest-cost and most efficiently executed value-chain activity.
B) a core competence usually resides in a company's base of intellectual capital, whereas a distinctive competence stems from the superiority of a company's physical and tangible assets.
C) a core competence is a competitively and strategically relevant activity that a firm performs well compared to its other activities, whereas a distinctive competence is a competitively relevant activity a firm performs well compared to other rival firms.
D) a core competence represents a resource strength, whereas a distinctive competence is achieved by having more resource strengths than rival companies.
E) a core competence usually resides in a company's technology and physical assets, whereas a distinctive competence usually resides in a company's know-how, expertise, and intellectual capital.

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The spotlight in analyzing a company's resources,internal circumstances,and competitiveness includes such questions/concerns as:


A) whether the company is located all over the globe.
B) whether the company's key success factors are more dominant than the key success factors of close rivals.
C) whether the company has the industry's most efficient and effective value chain.
D) what the company's resource strengths and weaknesses are in relation to the market opportunities and external threats.
E) what new acquisitions the company would be well advised to make in order to strengthen its financial performance and overall balance sheet position.

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The payoff of doing a thorough SWOT analysis is:


A) identifying whether the company's value chain is cost-effective vis-à-vis the value chains of rivals.
B) helping strategy-makers benchmark the company's resource strengths against industry key success factors.
C) enabling a company to assess its overall competitive position relative to its key rivals.
D) revealing whether a company's market share, measures of profitability, and sales compare favorably or unfavorably vis-à-vis key competitors.
E) assisting strategy-makers in crafting a strategy that is well-matched to the company's resources and capabilities, its market opportunities, and the external threats to its future well-being.

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Benchmarking involves:


A) comparing how different companies perform various value chain activities and then making cross-company comparisons of the costs and effectiveness of these activities.
B) checking whether a company has achieved more of its financial and strategic objectives over the past five years relative to the other firms it is in direct competition with.
C) studying whether a company's resource strengths are more/less powerful than the resource strengths of rival companies.
D) studying how a company's competitive capabilities stack up against the competitive capabilities of selected companies known to have world-class competitive capabilities.
E) comparing the best practices in one industry against the best practices in another industry.

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An option for NOT remedying an internal cost disadvantage includes:


A) investing in productivity-enhancing, cost-saving technological improvements.
B) redesigning the product or some of its components to facilitate speedier and more economical manufacture or assembly.
C) implementing the use of best practices throughout the company, particularly for high-cost activities.
D) eliminating some cost-producing activities altogether by revamping the value chain.
E) performing activities in the same way as done earlier.

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Assume a firm is at a cost disadvantage with rivals because of higher supplier-related costs than key rivals.Identify three strategic moves that it can make to restore cost parity.

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Supplier-related cost disadvantages can ...

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A distinctive competence represents competitively superior resource strength.True or false? Explain your answer.

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When a company performs a particular competitively important activity truly well in comparison to its rivals,it is said to have:


A) a company competence.
B) a strategic resource.
C) a distinctive competence.
D) a core competence.
E) a key success factor.

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A company lacking stand-alone resource strength should focus on bundling several resource strengths into a core competence.True or false? Explain and support your answer.

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Activity-based costing is used to evaluate a company's cost-competitiveness and:


A) determine whether the value chains of rival companies are similar or different.
B) benchmark the costs of primary value chain activities against the costs of the support value chain activities.
C) determine the costs of each primary and support activity comprising a company's value chain and thereby reveal the nature and makeup of a company's internal cost structure.
D) determine the costs of each strategic action a company initiates.
E) analyze the costs of each primary activity.

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A core competence:


A) is a more competitively valuable strength than a competence because of the key role the activities play in the company's strategy.
B) typically has competitive value, the amount of which is reflected in the physical and tangible assets on a company's balance sheet.
C) usually is grounded in the technological expertise of a particular department or work group.
D) is more difficult for rivals to copy than a distinctive competence.
E) refers to a company's lowest-cost and most efficiently executed value-chain activity.

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Calculating competitive strength ratings for a company and its rivals using the industry's most telling measures of competitive strength or weakness:


A) is a way of determining which competitor has the highest overall competitive advantage in the marketplace and which competitor is faced with the lowest overall competitive disadvantage.
B) is the most reliable indicator of which industry member has the highest overall product quality.
C) is a powerful way of revealing which competitors are in the best and worst strategic groups.
D) is the most reliable indicator of which industry member has the lowest overall costs and is the low-cost leader.
E) pinpoints which industry rivals are most insulated from the industry's driving forces.

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External threats may pose various degrees of adversity upon the company and can surface from many sources and examples,EXCEPT for:


A) the advent of cheaper or better technologies.
B) the entry of lower-cost foreign competitors and restrictive foreign trade policies.
C) new burdensome regulations.
D) higher overall unit costs relative to those of key competitors.
E) rising prices on key inputs (such as energy costs) .

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