A) knowledge-based, residing in people and in the company's intellectual capital, or in organizational processes and systems, which embody tacit knowledge.
B) more complex than resources and are exercised only through key personnel.
C) require constant evaluation to ensure cooperative support from management.
D) are easier and less challenging to categorize than resources because there are fewer to be concerned about.
E) reflective of the industry's driving forces.
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Multiple Choice
A) whether its product is strongly or weakly differentiated from rivals.
B) whether its prices and costs are competitive with those of key rivals.
C) whether it has a lower stock price than key rivals.
D) the opinions of buyers regarding which seller has the best product quality and customer service.
E) whether it is in a bigger or smaller strategic group than its closest rivals.
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Multiple Choice
A) The likely entry of potent new competitors
B) The lack of a well-known brand name with which to attract new customers and help retain existing customers
C) Shifts in buyer needs and tastes away from the industry's product
D) Costly new regulatory requirements
E) Growing bargaining power on the part of the company's major customers and major suppliers
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Multiple Choice
A) from published reports, industry research firms, and trade groups.
B) from talking to knowledgeable industry leaders.
C) from field trips to the facilities of competitors or non-competing firms.
D) from independent firms and consulting firms to gather best practices and comparative cost data without identifying competing firms.
E) from the classified government documents.
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Multiple Choice
A) Finding ways to detour around activities or items where costs are high
B) Redesigning the product or some of its components to permit more economical manufacture or assembly
C) Implementing aggressive strategic resource mapping to permit across-the-board cost reduction
D) Outsourcing high-cost activities to vendors or contractors who can perform them more economically
E) Relocating high-cost activities (like manufacturing) to geographic areas (like China or Latin America or Eastern Europe) where they can be performed more cheaply
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Multiple Choice
A) More intellectual capital and better e-commerce capabilities than rivals
B) Fruitful partnerships or alliances with suppliers that reduce costs and/or enhance product quality and performance
C) Having higher earnings per share and a higher stock price than key rivals
D) A well-known brand name and enjoying the confidence of customers
E) A lower-cost value chain than rivals
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Essay
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Multiple Choice
A) a distinctive competence refers to a company's strongest resource or competitive capability, whereas a core competence refers to a company's lowest-cost and most efficiently executed value-chain activity.
B) a core competence usually resides in a company's base of intellectual capital, whereas a distinctive competence stems from the superiority of a company's physical and tangible assets.
C) a core competence is a competitively and strategically relevant activity that a firm performs well compared to its other activities, whereas a distinctive competence is a competitively relevant activity a firm performs well compared to other rival firms.
D) a core competence represents a resource strength, whereas a distinctive competence is achieved by having more resource strengths than rival companies.
E) a core competence usually resides in a company's technology and physical assets, whereas a distinctive competence usually resides in a company's know-how, expertise, and intellectual capital.
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Multiple Choice
A) whether the company is located all over the globe.
B) whether the company's key success factors are more dominant than the key success factors of close rivals.
C) whether the company has the industry's most efficient and effective value chain.
D) what the company's resource strengths and weaknesses are in relation to the market opportunities and external threats.
E) what new acquisitions the company would be well advised to make in order to strengthen its financial performance and overall balance sheet position.
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Multiple Choice
A) identifying whether the company's value chain is cost-effective vis-à-vis the value chains of rivals.
B) helping strategy-makers benchmark the company's resource strengths against industry key success factors.
C) enabling a company to assess its overall competitive position relative to its key rivals.
D) revealing whether a company's market share, measures of profitability, and sales compare favorably or unfavorably vis-à-vis key competitors.
E) assisting strategy-makers in crafting a strategy that is well-matched to the company's resources and capabilities, its market opportunities, and the external threats to its future well-being.
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Multiple Choice
A) comparing how different companies perform various value chain activities and then making cross-company comparisons of the costs and effectiveness of these activities.
B) checking whether a company has achieved more of its financial and strategic objectives over the past five years relative to the other firms it is in direct competition with.
C) studying whether a company's resource strengths are more/less powerful than the resource strengths of rival companies.
D) studying how a company's competitive capabilities stack up against the competitive capabilities of selected companies known to have world-class competitive capabilities.
E) comparing the best practices in one industry against the best practices in another industry.
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Multiple Choice
A) investing in productivity-enhancing, cost-saving technological improvements.
B) redesigning the product or some of its components to facilitate speedier and more economical manufacture or assembly.
C) implementing the use of best practices throughout the company, particularly for high-cost activities.
D) eliminating some cost-producing activities altogether by revamping the value chain.
E) performing activities in the same way as done earlier.
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Essay
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True/False
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Multiple Choice
A) a company competence.
B) a strategic resource.
C) a distinctive competence.
D) a core competence.
E) a key success factor.
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True/False
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Multiple Choice
A) determine whether the value chains of rival companies are similar or different.
B) benchmark the costs of primary value chain activities against the costs of the support value chain activities.
C) determine the costs of each primary and support activity comprising a company's value chain and thereby reveal the nature and makeup of a company's internal cost structure.
D) determine the costs of each strategic action a company initiates.
E) analyze the costs of each primary activity.
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Multiple Choice
A) is a more competitively valuable strength than a competence because of the key role the activities play in the company's strategy.
B) typically has competitive value, the amount of which is reflected in the physical and tangible assets on a company's balance sheet.
C) usually is grounded in the technological expertise of a particular department or work group.
D) is more difficult for rivals to copy than a distinctive competence.
E) refers to a company's lowest-cost and most efficiently executed value-chain activity.
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Multiple Choice
A) is a way of determining which competitor has the highest overall competitive advantage in the marketplace and which competitor is faced with the lowest overall competitive disadvantage.
B) is the most reliable indicator of which industry member has the highest overall product quality.
C) is a powerful way of revealing which competitors are in the best and worst strategic groups.
D) is the most reliable indicator of which industry member has the lowest overall costs and is the low-cost leader.
E) pinpoints which industry rivals are most insulated from the industry's driving forces.
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Multiple Choice
A) the advent of cheaper or better technologies.
B) the entry of lower-cost foreign competitors and restrictive foreign trade policies.
C) new burdensome regulations.
D) higher overall unit costs relative to those of key competitors.
E) rising prices on key inputs (such as energy costs) .
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