Question 1

What is enterprise resource planning?

Accepted Answer

A)   The analysis and redesign of workflow within and between enterprises
B)   A standardised set of activities that accomplish a specific task such as processing a customer's order
C)   Integrates all departments and functions throughout an organisation into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations
D)   Involves managing all aspects of a customer's relationship with an organisation to increase customer loyalty and retention and an organisation's profitability

Question 2

What are the primary business benefits of an ERP system?

Accepted Answer

A)   Sales forecasts,sales strategies and marketing campaigns
B)   Market demand,resource and capacity constraints,and real-time scheduling
C)   Forecasting,planning,purchasing,material management,warehousing,inventory and distribution
D)   All of the answers are correct

Question 3

Collaborative webpages that allow users to edit documents,share ideas or monitor the status of a project are known as:

Accepted Answer

A)   Wikis
B)   Business wikis
C)   File storage and sharing applications
D)   Knowledge management systems

Question 4

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory and distribution?

Accepted Answer

A)   CRM
B)   SCM
C)   ERP
D)   All of the answers are correct

Question 5

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

Accepted Answer

A) True 
 B)False  True

Question 6

What are two of the primary features of e-business components?

Accepted Answer

A)   e-Procurement
B)   e-Logistics
C)   e-Procurement and e-logistics
D)   None of the answers is correct

Question 7

A ______________________ supports the capturing,organisation and dissemination of knowledge (i.e.'know-how') throughout an organisation.

Accepted Answer

A)   Partnership information system
B)   Knowledge management system
C)   Web conferencing system
D)   Collaboration system

Question 8

Which of the following occurs when everyone involved in sourcing,producing and delivering the company's product works with the same information?

Accepted Answer

A)   Eliminates redundancies
B)   Cuts down wasted time
C)   Removes misinformation
D)   All of the answers are correct

Question 9

Enterprise resource planning integrates all departments and functions through an organisation into a ________ IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.

Accepted Answer

The answer of Enterprise resource planning integrates all departments and...

Question 10

The SYSPRO ERP system used by Southern Engineering Services (SES) covers everything from order entry and production of picking slips through to raising invoices,noting inventory changes and initiating purchase orders for additional stock.The primary users of SYSPRO ERP most likely operate in:

Accepted Answer

A)   Accounting,finance,logistics and production
B)   Human resources
C)   Information technology
D)   Customer service

Question 11

___________ allows user to collaborate with each other on document real time,and store them online-for free.

Accepted Answer

A)   Google Docs
B)   ERP
C)   CRM
D)   SYSPRO ERP

Question 12

Which of the following statements is correct?

Accepted Answer

A)   Middleware are comprised of several types of software that sit in the middle and provide connectivity between two or more software applications
B)   Middleware are comprised of several types of software that sit in the middle and provide connectivity between two SCM applications
C)   Middleware are comprised of several types of software that sit in the middle and provide connectivity between two ERP applications
D)   All of the answers are correct

Question 13

All of the following are reasons why organisations adopt knowledge management systems except:

Accepted Answer

A)   Increase profits or revenues
B)   Retain key talent and expertise
C)   Improve customer retention and/or satisfaction
D)   Increase time to market with products

Question 14

Which of the following statements is incorrect?

Accepted Answer

A)   Collaboration contributes to specific business tasks such as telecommuting,online meetings,deploying applications,and remote project and sales management
B)   Collaboration systems allow people,teams and organisations to leverage and build upon the ideas and talents of staff,suppliers,customers and business partners
C)   Structured collaboration (or process collaboration) involves shared participation in business processes (such as workflow) in which knowledge is hard-coded as rules
D)   An unstructured collaboration (or information collaboration) occurs when two or more organisations cooperate by integrating their IT systems,thereby providing customers with the best of what each organisation can offer D

Question 15

Human resource component is one of the three most common _________ ERP components.

Accepted Answer

The answer of Human resource component is one of the...

Question 16

Business intelligence,customer relationship management,supply chain management,and __________ are the four most common extended ERP components.

Accepted Answer

The answer of Business intelligence,customer relationship management,supply chain management,and __________...

Question 17

__________________ store documents in a central location and automatically ask the team members to access the document when it is their turn to log in and work on their portion of the project.

Accepted Answer

A)   Workflow management systems
B)   Document management systems
C)   Web content management systems
D)   Database-based workflow systems

Question 18

Human resource components have the ability to identify employees that are likely to ________ the company.

Accepted Answer

The answer of Human resource components have the ability to...

Question 19

Which of the following statements is incorrect?

Accepted Answer

A)   Middleware are comprised of several types of software that sit in the middle and provide connectivity between two or more software applications
B)   Applications such as CRM,SCM and ERP are the backbone of e-business and their integration can be a key to success for many organisations
C)   Integration allows the unlocking of information to make it available to any user anywhere,anytime
D)   Middleware are comprised of several types of software that hackers use to develop new viruses

Question 20

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Accepted Answer

A)   Accounting and finance
B)   Production and materials management
C)   Business intelligence
D)   Human resources C

Exam 10: Enterprise Resource Planning Collaboration Systems

What is enterprise resource planning?

Correct AnswerverifiedShow Answer

What are the primary business benefits of an ERP system?

Correct AnswerverifiedShow Answer

Collaborative webpages that allow users to edit documents,share ideas or monitor the status of a project are known as:

Correct AnswerverifiedShow Answer

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory and distribution?

Correct AnswerverifiedShow Answer

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

Correct AnswerverifiedTrue

What are two of the primary features of e-business components?

Correct AnswerverifiedShow Answer

A ______________________ supports the capturing,organisation and dissemination of knowledge (i.e.'know-how') throughout an organisation.

Correct AnswerverifiedShow Answer

Which of the following occurs when everyone involved in sourcing,producing and delivering the company's product works with the same information?

Correct AnswerverifiedShow Answer

Enterprise resource planning integrates all departments and functions through an organisation into a ________ IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.

Correct AnswerverifiedShow Answer

The SYSPRO ERP system used by Southern Engineering Services (SES) covers everything from order entry and production of picking slips through to raising invoices,noting inventory changes and initiating purchase orders for additional stock.The primary users of SYSPRO ERP most likely operate in:

Correct AnswerverifiedShow Answer

___________ allows user to collaborate with each other on document real time,and store them online-for free.

Correct AnswerverifiedShow Answer

Which of the following statements is correct?

Correct AnswerverifiedShow Answer

All of the following are reasons why organisations adopt knowledge management systems except:

Correct AnswerverifiedShow Answer

Which of the following statements is incorrect?

Correct AnswerverifiedD

Human resource component is one of the three most common _________ ERP components.

Correct AnswerverifiedShow Answer

Business intelligence,customer relationship management,supply chain management,and __________ are the four most common extended ERP components.

Correct AnswerverifiedShow Answer

__________________ store documents in a central location and automatically ask the team members to access the document when it is their turn to log in and work on their portion of the project.

Correct AnswerverifiedShow Answer

Human resource components have the ability to identify employees that are likely to ________ the company.

Correct AnswerverifiedShow Answer

Which of the following statements is incorrect?

Correct AnswerverifiedShow Answer

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Correct AnswerverifiedC

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