Question 1

Service involves a much higher degree of customer contact than manufacturing.

Accepted Answer

A) True 
 B)False

Question 2

Elton Mayo's "Hawthorne Experiment" was the focal point of the Human Relations Movement, which emphasized the importance of the human element in job design.

Accepted Answer

A) True 
 B)False

Question 3

Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not an ongoing trend in manufacturing?

Accepted Answer

A)  globalization
B)  quality improvement
C)  flexibility and agility
D)  mass production for greater economies of scale
E)  technological advances

Question 5

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

Accepted Answer

A)  Irwin phenomenon
B)  Pareto phenomenon
C)  Stevenson phenomenon
D)  Tellier phenomenon
E)  Adam Smith phenomenon

Question 6

The process of comparing outputs to previously established standards to determine if corrective action is needed is called:

Accepted Answer

A)  planning
B)  directing
C)  controlling
D)  budgeting
E)  disciplining

Question 7

Operations Management activities will be less important in the future because many firms are becoming service-oriented operations rather than goods producing operations.

Accepted Answer

A) True 
 B)False

Question 8

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves.This increased level of _____________ is leading to increased emphasis on ____________ management.

Accepted Answer

A)  outsourcing; supply chain
B)  offshoring; lean
C)  downsizing; total quality
D)  optimizing; inventory
E)  internationalization; intercultural

Question 9

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Accepted Answer

A) True 
 B)False

Question 10

Goods producing organizations are not involved in service activities.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a benefit of using models in decision making?

Accepted Answer

A)  They provide a standardized format for analyzing a problem.
B)  They serve as a consistent tool for evaluation.
C)  They are easy to use and less expensive than dealing with the actual situation.
D)  All of the above are benefits.
E)  None of the above is a benefit.

Question 12

Service operations require additional inventory because of the unpredictability of consumer demand.

Accepted Answer

A) True 
 B)False

Question 13

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

Accepted Answer

A) True 
 B)False

Question 14

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Accepted Answer

A) True 
 B)False

Question 15

Service often requires greater labor content, whereas manufacturing is more capital intensive.

Accepted Answer

A) True 
 B)False

Question 16

A modern firm has two supply chain considerations - external links with suppliers and customers, and an internal network of flows to and between the operations function itself.

Accepted Answer

A) True 
 B)False

Question 17

Most people encounter operations only in profit-making organizations.

Accepted Answer

A) True 
 B)False

Question 18

What is credited with gains in industrial productivity, increased standards of living and affordable products?

Accepted Answer

A)  personal computers
B)  the internet
C)  mass transportation
D)  assembly lines
E)  multi-level marketing

Question 19

Production systems with customized outputs typically have relatively:

Accepted Answer

A)  high volumes of output
B)  low unit costs
C)  high amount of specialized equipment
D)  fast work movement
E)  skilled workers

Question 20

One concern in the design of production systems is the degree of standardization.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

Correct AnswerverifiedShow Answer

Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions.

Correct AnswerverifiedShow Answer

The process of comparing outputs to previously established standards to determine if corrective action is needed is called:

Correct AnswerverifiedShow Answer

Production systems with customized outputs typically have relatively:

Correct AnswerverifiedShow Answer

Service often requires greater labor content, whereas manufacturing is more capital intensive.

Correct AnswerverifiedShow Answer

Which of the following is not an ongoing trend in manufacturing?

Correct AnswerverifiedShow Answer

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Correct AnswerverifiedShow Answer

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Correct AnswerverifiedShow Answer

Service involves a much higher degree of customer contact than manufacturing.

Correct AnswerverifiedShow Answer

What is credited with gains in industrial productivity, increased standards of living and affordable products?

Correct AnswerverifiedShow Answer

A modern firm has two supply chain considerations - external links with suppliers and customers, and an internal network of flows to and between the operations function itself.

Correct AnswerverifiedShow Answer

Service operations require additional inventory because of the unpredictability of consumer demand.

Correct AnswerverifiedShow Answer

Most people encounter operations only in profit-making organizations.

Correct AnswerverifiedShow Answer

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves.This increased level of _____________ is leading to increased emphasis on ____________ management.

Correct AnswerverifiedShow Answer

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

Correct AnswerverifiedShow Answer

One concern in the design of production systems is the degree of standardization.

Correct AnswerverifiedShow Answer

Operations Management activities will be less important in the future because many firms are becoming service-oriented operations rather than goods producing operations.

Correct AnswerverifiedShow Answer

Which of the following is not a benefit of using models in decision making?

Correct AnswerverifiedShow Answer

Elton Mayo's "Hawthorne Experiment" was the focal point of the Human Relations Movement, which emphasized the importance of the human element in job design.

Correct AnswerverifiedShow Answer

Goods producing organizations are not involved in service activities.

Correct AnswerverifiedShow Answer

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Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves.This increased level of _ is leading to increased emphasis on management.

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