Question 1

Which of the following is a customer facing process?

Accepted Answer

A)   Strategic planning
B)   Distribution
C)   Training
D)   Tactical planning

Question 2

Differentiate between customer facing processes and business facing processes.

Accepted Answer

Customer facing processes result in a pr...

Question 3

A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:

Accepted Answer

A)   Focus attention on the process model interfaces
B)   Expose process detail quickly and in a controlled manner
C)   Encourage inaccuracies in describing the process model
D)   All of the above

Question 4

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

A) True 
 B)False

Question 5

What is a customer facing process?

Accepted Answer

A)   A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B)   Result in a product or service that is received by an organization's external customer.
C)   Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D)   Attempts to understand and measure the current process, and make performance improvements accordingly.

Question 6

________________ facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

Accepted Answer

The answer of ________________ facing processes are invisible to the...

Question 7

Business process modeling (or __________) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence.

Accepted Answer

The answer of Business process modeling (or __________) is the...

Question 8

Which of the following is not one of the three key steps involved in business process improvement?

Accepted Answer

A)   Measure what matters to most customers
B)   Monitor the performance of key individuals
C)   Assign accountability for process improvement
D)   Monitor the performance of key business processes

Question 9

Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?

Accepted Answer

A)   Is the process broken?
B)   Is the process antiquated?
C)   Does the process fall above best in class?
D)   Is the process crucial for productivity improvement?

Question 10

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization.

Accepted Answer

A) True 
 B)False

Question 11

Describe business processes and their importance to an organization.

Accepted Answer

A business process is a standardized set...

Question 12

Business process modeling (or mapping)  is the activity of creating a detailed flow chart or process map of a work process showing:

Accepted Answer

A)   Inputs, tasks, and activities in a structured sequence
B)   Resources, tasks, and inputs in a structured sequence
C)   Resources, timeframes, and tasks in a structured sequence
D)   Inputs, tasks, and costs in a structured sequence

Question 13

What is the continuous process improvement model?

Accepted Answer

A)   A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B)   Result in a product or service that is received by an organization's external customer.
C)   Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D)   Attempts to understand and measure the current process, and make performance improvements accordingly.

Question 14

Which of the following is not a business process term?

Accepted Answer

A)   Business process
B)   Business process model
C)   Business process model tools
D)   Business process reengineering

Question 15

Which of the following represent the managerial approach to reengineering projects?

Accepted Answer

A)   Define the scope, plan, evaluate, analyze, approve, execute
B)   Define the scope, evaluate, analyze, plan, approve, execute
C)   Define the scope, analyze, evaluate, plan approve, execute
D)   Varies depending on the project

Question 16

A business process model is a graphic description of a __________, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Accepted Answer

The answer of A business process model is a graphic...

Question 17

Budgeting is a ___________ facing process.

Accepted Answer

The answer of Budgeting is a ___________ facing process....

Question 18

Strategic planning is a customer facing business process.

Accepted Answer

A) True 
 B)False

Question 19

A business ____________ is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

Accepted Answer

The answer of A business ____________ is a standardized set...

Question 20

Business process reengineering is the analysis and redesign of _________ within and between enterprises.

Accepted Answer

The answer of Business process reengineering is the analysis and...

Exam 2: Business Process

Describe business processes and their importance to an organization.

Correct AnswerverifiedA business process is a standardized set...View AnswerShow Answer

Business process modeling (or __________) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence.

Correct AnswerverifiedShow Answer

What is the continuous process improvement model?

Correct AnswerverifiedShow Answer

Which of the following represent the managerial approach to reengineering projects?

Correct AnswerverifiedShow Answer

Which of the following is not a business process term?

Correct AnswerverifiedShow Answer

Which of the following is a customer facing process?

Correct AnswerverifiedShow Answer

A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:

Correct AnswerverifiedShow Answer

A business process model is a graphic description of a __________, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Correct AnswerverifiedShow Answer

________________ facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

Correct AnswerverifiedShow Answer

Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?

Correct AnswerverifiedShow Answer

A business ____________ is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

Correct AnswerverifiedShow Answer

What is a customer facing process?

Correct AnswerverifiedShow Answer

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization.

Correct AnswerverifiedShow Answer

Strategic planning is a customer facing business process.

Correct AnswerverifiedShow Answer

Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:

Correct AnswerverifiedShow Answer

Which of the following is not one of the three key steps involved in business process improvement?

Correct AnswerverifiedShow Answer

Business process reengineering is the analysis and redesign of _________ within and between enterprises.

Correct AnswerverifiedShow Answer

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Correct AnswerverifiedShow Answer

Differentiate between customer facing processes and business facing processes.

Correct AnswerverifiedCustomer facing processes result in a pr...View AnswerShow Answer

Budgeting is a ___________ facing process.

Correct AnswerverifiedShow Answer

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A business process is a standardized set...
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Customer facing processes result in a pr...
View Answer

Correct Answer
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