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Exam 7: Networks, Telecommunications, and Wireless Computing

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Question 51

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___________ vendors have expanded to provide CRM.

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Question 52

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Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

A) Business intelligence
B) E-business
C) Customer relationship management
D) Supply chain management

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Question 53

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What represents a new approach to middleware by packaging together commonly used functionality, such as providing pre-built links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?

Explain why employee training is a hidden cost of ERP implementation.

___________________________ allows people to exchange short public messages called "tweets" to give others status updates on what's happening in their lives at the moment.

The large toy manufacturer described in the book was unable to fulfill any of its Web orders less than a week before Christmas because:

A well-fitting ERP cannot have any __________ processing gaps.

_______ is the introduction of new equipment or methods.

ERP systems are not fundamentally ready for the external world of e-business.

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

List and describe the three basic attributes of successful ERP projects.

Which application are employees most likely to use?

Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems.

Which of the following challenge(s) did the City of Winnipeg face prior to the implementation of its ERP system?

Letting employees work from ________________ the office keeps cars off the road, plus the practice can foster employee retention, boost worker productivity, and slash real estate costs.

Discuss the balanced scorecard and how it relates to organizational strategy.

The extended ERP component that provides an integrated view of the customer's relationship with the organization is the:

The business intelligence component of an ERP system typically collects information used throughout the organization, organizes it, and applies analytical tools to assist managers with ________.

The development of a production schedule is a feature that is available in the:

Enterprise resource planning ____________ all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.