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Exam 2: Decisions and Processes: Value Driven Business

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Question 141

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Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

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Question 142

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Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees.What type of processes does Sarah's new job demonstrate?

A) business-facing processes
B) industry-specific customer facing processes
C) customer-facing processes
D) industry-specific business-facing processes

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Question 143

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One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Key performance indicators can focus on external and internal measurements.

Which of the following is the most commonly used form of AI in the business arena?

What can a model accomplish?

What is the term for the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

What occurs when resources reach full capacity and cannot handle any additional demands limiting throughput and impeding operations?

Tom Jordan is a manager for a McDonald's restaurant.Many of his key responsibilities include analyzing data and making key decisions for the success of his store.Tom's store has been experiencing decreased sales for breakfast services over the past 3 months.Tom is unsure why breakfast revenues are down while lunch and dinner revenues remain unchanged.Tom believes that he can drive revenue up by implementing a few different breakfast promotions, such as free coffee or hash browns with the purchase of a meal.Tom performs an extensive analysis of how continuous changes in breakfast promotions could impact his daily revenue.What type of DSS analysis is Tom performing?

A haptic interface is primarily implemented and applied in virtual reality environments and is used in virtual workplaces to enable employees to shake hands, demonstrate products, and collaborate on projects.

Artificial intelligence stimulates human thinking and behavior, such as the ability to reason and learn. What is the ultimate goal of AI?

Decision support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.Which of the following does not represent an example of a DSS in business?

The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes.

Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area.Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed.How would you categorize the majority of the decisions Chuck will have to make to complete his job?

When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate?

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Review the following key terms.Which one defines an operational decision that involves situations where established processes offer potential solutions?

What improves business process efficiencies by simplifying or eliminating unnecessary steps?

Which of the following does not represent a category of AI?

Which of the following is not considered a challenge facing most managers today?