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Exam 12: Organizational Change

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Question 21

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The ________ stage is the first stage in the change process.

A) Unfreezing
B) Freezing
C) Change
D) Refreezing

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Question 22

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A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of these themes:

A) Commitment to values
B) Dedication to public services
C) Pragmatic incrementalism
D) None of the above

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Question 23

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Discuss the ways in which people's normal resistance to change may be overcome.How might changes be implemented more successfully?

Artifacts and creations of a culture include:

Successful changes in an organization's culture typically occur over a short period of time.

Describe Latham's approach to behavior change.What are some limitations to instituting behavior change? Discuss,providing relevant examples where appropriate.

Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.

This discipline focuses on the way in which we see the world.

Incremental change is far more difficult for those in the organization than is discontinuous change.

Changes of this type are highly analytical,technical,and helps establish the momentum for change.

In order for comprehensive change to occur in any organization,attention must be given to both strategic change and grassroots change.

________ is what we describe when people ask us what ideas govern our actions.

Six-sigma performs at the level of ________ perfection.

Explore the different efforts to conceptualize change and to suggest strategies for change.Discuss,providing relevant examples where appropriate.

Work can be divided on the basis of:

Which of the following approaches will aid in overcoming people's normal resistance to change?

Which of the following types of change is initiated in times of crisis?

"The new system is easier to use" is an example of which type of force?

The systems approach is seen as a way of ensuring attention to the "big picture."