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When a firm customizes the ERP software,it is always compatible with new ERP software versions.

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Writing new code to supplement an enterprise resource planning system is called ________.


A) automation
B) customization
C) integration
D) centralization

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International organizations can maintain multiple instances of enterprise resource planning implementation for each country,business unit,or region.

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What are the different business functions integrated by enterprise resource planning (ERP)products?

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For a product to be considered a true ERP product,it must include applications that integrate the processes in the following business functions: - Supply chain management (procurement,sales order processing,inventory management,supplier management,and related activities) - Manufacturing (manufacturing scheduling,capacity planning,quality control,bill of materials,and related activities) - Customer relationship management (sales prospecting,customer management,marketing,customer support,call center support) - Human resources (payroll,time and attendance,HR management,commission calculations,benefits administration,and related activities) - Accounting (general ledger,accounts receivable,accounts payable,cash management,fixed-asset accounting)

A long list of "likes" will lead to a long list of gaps and a difficult implementation.

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For a product to be considered a true enterprise resource planning product,it must include applications that integrate processes in supply chain management,manufacturing,customer relationship management,human resources,and accounting.

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Organizations implementing an enterprise resource planning system are restricted from designing new business processes.

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Which of the following statements is true about ERP systems?


A) It utilizes a centralized database.
B) It provides users with access to metadata files that describe the location of an organization's data.
C) It appears to be an integrated database to the user.
D) It prohibits information silos from communicating with each other and sharing data.

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Explain the steps to create a functioning enterprise resource planning (ERP)system.

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First,the top managers of the company re...

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Describe how businesses used computers for inventory purposes before the advent of the Internet.

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Although the term enterprise resource planning (ERP)is relatively new,businesses have been using IS to support their processes for 50 years,well before the Internet.In the 1960s,a business could use a dedicated phone line,a computer card reader,and punch cards to send inventory orders to a supplier.By the 1970s,businesses began to buy their own mainframe computers,and manufacturing companies began to use software called material requirements planning (MRP)to efficiently manage inventory,production,and labor.As computing power became cheaper,manufacturing resource planning (MRPII)was developed that added financial tracking capabilities as well as the opportunity to schedule equipment and facilities.The business environment continued to evolve with the advent of just in time (JIT)delivery,which integrated manufacturing and supply.

What are the individual-related issues faced by enterprise resource planning (ERP)implementation teams?

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As mentioned,implementation changes the ...

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A procedure is a set of instructions for a person to follow when operating an information system.

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Training an organization's users to become in-house trainers for enterprise resource planning systems reduces the total expenses.

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The progress of information systems and business processes impact one another.

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Which of the following statements is true of small organizations?


A) They expand IT from one person to a small staff, but frequently this staff is isolated from senior-level management.
B) They employ only one or two IT analysts who not only manage the enterprise resource planning system, but also the entire IS department.
C) They employ several IT analysts to manage the enterprise resource planning system.
D) They have a full IT staff that is headed by the chief information officer.

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A ________ understands the technical aspects of enterprise resource planning (ERP) and helps plan,configure,and implement an ERP system for company use.


A) trainer
B) project manager
C) business analyst
D) developer

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Which of the following activities is included in supply chain management?


A) sales prospecting
B) bill of materials
C) inventory management
D) customer management

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________,one of the more well-known versions of SAP,was the first truly integrated system that was able to support most of an organization's major operational processes.


A) R/3
B) NetWeaver
C) ABAP
D) NetSuite

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Midsize organizations have a full IT staff that is headed by the chief information officer.

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Information silos create islands of automation that increase the performance of processes and make process integration easy.

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