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Exam 7: Innovation and Change

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Question 1

Multiple Choice

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Bluewood, a paper manufacturing company, has redecorated the interiors of its headquarters using waste materials from tree barks that get rejected after extracting wood pulp. This scenario best illustrates _____.

A) organizational innovation
B) corporate entropy
C) reverse engineering
D) agile development

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Question 2

Multiple Choice

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Waltert, a cell phone manufacturer, has been the market leader in the country of Besmagia ever since cell phones were introduced in the country. None of the other domestic or foreign cell phone brands have been able to match the high quality and low price that Waltert's products offer. In the context of innovation streams, Waltert most likely has a _____.

A) fixed working capital
B) distinctive competence
C) fiduciary responsibility
D) matrix organization structure

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Question 3

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In the context of managing resistance to change, an error in the refreezing stage is not systematically planning for and creating short-term wins.

Technological substitution occurs when:

In the context of organizational decline, which of the following is true of the blinded stage?

Kathym, a company that sells women's handbags, gives all its junior designers the opportunity to come up with their own original designs. The managers believe that providing them with challenging tasks keeps the designers interested and helps them innovate. In the context of managing sources of innovation, which of the following concepts does this scenario best illustrate?

__________is a change that occurs when incremental improvements are made to a dominant technological design such that the improved version of the technology is fully backward compatible with the older version.

Pagent, a company that manufactures watches, introduces a new range of watches with a safety application programmed into it. This application is designed especially for women and helps them alert people in case of danger. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

To compete with other organizations in the industry and to boost employee morale, Mangosanta, a fashion designing company, installs touchscreen sketching boards on the walls of meeting rooms. These sketches are automatically mailed to all the participants once the meeting is completed. This scenario best illustrates _____.

Dominant technological designs can also emerge through independent standards bodies.

__________are patterns of innovation over time that can create sustainable competitive advantage.

Maxsigma, a software company, released a text processing application. This application was user-friendly and widely accepted by its customers. However, a few months later, users found that it was susceptible to virus, and they switched to newer and more efficient text processing applications. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

_____ is the process used to get workers and managers to change their behaviors and work practices.

__________is a cycle of repetition in which a company tests a prototype of a new product or service, improves on the design, and then builds and tests the improved product or service prototype.

In contrast to change forces, resistance forces support the status quo, that is, the existing conditions in an organization.

Which of the following statements is true of resistance to change?

Seaneng, a company that has been manufacturing printers for computers for the past 20 years, initially specialized in dot matrix printers. However, dot matrix printers were inefficient in color printing. To overcome this disadvantage, it developed and started selling inkjet and laser printers. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

More companies are likely to go out of business during an economic recession or slowdown than in a time of discontinuous change and changing standards.

Glaler, a large-scale cell phone manufacturer, has a robot in each of its outlets that studies a customer's usage history and suggests a model of Glaler's cell phone that is most likely to suit the customer. This scenario best illustrates _____.

When Pocdio, an application development software, was released, it was widely accepted by customers. However, a few months after its release, users began experiencing a lag in its user interface. Customers eventually stopped using this software and started to use newer and better alternatives. In the context of innovation streams, which of the following concepts does this scenario best illustrate?