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Exam 5: Planning and Decision Making

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Question 61

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Specific, challenging goals provide a target for which to aim and a standard against which to measure success.

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Question 62

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Claire is a manager at an information technology (IT) firm. She notices a consistent drop in the productivity of her employees. She is not able to find the reason behind this drop. In the context of rational decision making, which of the following steps should Claire take first?

A) Computing the optimal decision
B) Defining the problem
C) Generating alternative courses of action
D) Identifying decision criteria

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Question 63

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Sarah, the cofounder of a start-up company that sells sports goods, prepares a purpose statement for the company. In the purpose statement, she clarifies how the company will deal with its competitors and provide services to its customers. In this scenario, Sarah has most likely contributed to developing the company's _____.

Gilbert, the CEO of a theme park, plans to have branches of the theme park in 20 countries in 10 years' time. To achieve this goal, he plans to set up branches in at least two countries by the end of each year. In this scenario, Gilbert's plan to have branches of the theme park in 20 countries in 10 years' time is an example of a _____.

In the context of using groups to improve decision making, unlike a-type conflicts, c-type conflicts:

Cassie runs a cake shop. Her primary goal is to set up the largest chain of cake shops in the city. Apart from this goal, another goal of Cassie's is to sell 400 cakes in December. In this scenario, Cassie's goal of selling 400 cakes in December is an example of a _____.

In the context of using groups to improve decision making, which of the following is true of the nominal group technique (NGT) ?

In the context of operational plans, which of the following is a difference between policies and procedures?

A laptop manufacturer has created a set of methods to deal with specific technical issues raised by customers. In this scenario, this set of methods represents a _____.

The senior lawyers of Lawteve, a law firm, have differences of opinion about the leave policies that the firm follows. This is because of the differences in their individual history and experiences in the industry. Each of them is willing to have a discussion and arrive at the optimal solution. In this scenario, the conflict among the senior lawyers at Lawteve best exemplifies _____.

Which of the following statements is true of electronic brainstorming?

Autowizic Inc., an automobile manufacturing company, plans to move its operations to a different city by the end of the year. It sets a target of moving one department by the end of each month, so that all the departments can be moved within a year. In this scenario, Autowizic's plan of moving its operations to a different city by the end of the year is an example of a _____.

During the annual performance appraisal, Andre's supervisor sets her own standards against which Andre is rated for his performance. In this scenario, Andre's supervisor most likely uses _____ to make a rational decision.

Tyler, the site engineer at a construction company, has identified and defined the problem of frequent accidents during the construction of high-rise buildings. In the context of rational decision making, which of the following is the next step that Tyler should ideally take?

Treptron Inc., a software company, has a standing plan that details the specific set of steps to be undertaken when an employee delivers consistently poor performance during his or her probation period. Given this information, the standing plan in this scenario can be referred to as a(n) _____.