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List the three phases of the strategic marketing process and the output report for each.

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(1)Planning is the first phase.Its outpu...

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A recent survey showed that firms used two different kinds of metrics when measuring results and measuring efforts that go into new-product development.These consist of output and input metrics.Which of the following is an input metric?


A) number of ideas or concepts in the new-product pipeline
B) number of new products or services launched
C) return on assets (ROA) for existing products or services
D) customer satisfaction with new products or services
E) revenue growth due to new products or services

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Edwin H.Land,former CEO of Polaroid,took personal responsibility for technological innovation at Polaroid.On the other hand,Lewis Platt,CEO of Hewlett-Packard,believed senior management's role was to create an environment that encourages all managers to take risks and create new growth opportunities.Which of the following statements describes the actions of these men?


A) Both Land and Platt were program champions.
B) Platt was a program champion and Land was not.
C) Land was a program champion and Platt was not.
D) Neither Platt nor Land was a program champion.
E) Land believed in encouraging others to act as program champions and Platt did not.

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The actions taken in the development of the marketing program,Step 3 of the planning phase,include


A) selecting target markets.
B) identifying industry trends.
C) positioning the product.
D) finding points of difference.
E) developing the budget by estimating revenues,expenses,and profits.

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The actions taken during the evaluation phase of the strategic marketing process include


A) finding points of difference.
B) executing the marketing program.
C) comparing results with plans to identify deviations.
D) tracking sales and revenues and compare with competitors.
E) developing the budget by estimating revenues,expenses,and profits.

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What is the primary disadvantage of employing a full coverage strategy?


A) Gaining market distribution will be costly.
B) The organization may be spread too thin because of the resource requirements needed to reach all market-product combinations.
C) The organization achieves neither marketing nor manufacturing synergies.
D) R&D-manufacturing has the difficulty of producing multiple new lines.
E) The organization cannot take advantage of marketing or manufacturing synergies available to it through market or product specialization.

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An aid to implementing a marketing plan and consisting of four columns-the task,the person responsible for completing the task,the date to finish the task,and what is to be delivered-is referred to as


A) an output report.
B) a Gantt chart.
C) a marketing plan.
D) an action item list.
E) a marketing action memo.

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Figure 22-4 Figure 22-4    -In Figure 22-4 above,the market-product grid labeled D illustrates which of the following market-product strategies? A) market specialization B) selective specialization C) market-product concentration D) full coverage E) product specialization -In Figure 22-4 above,the market-product grid labeled D illustrates which of the following market-product strategies?


A) market specialization
B) selective specialization
C) market-product concentration
D) full coverage
E) product specialization

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Marketing plans must enable results to be compared with planned targets,which allows ________,the flexibility to update original plans based on recent results.


A) replanning
B) contingency planning
C) recursive planning
D) dynamic planning
E) proactive change

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