Question 1

The majority of your employees are females under the age of 45. Which benefits will most likely attract and retain them?

Accepted Answer

A)   Social Security and a pension plan
B)   Long term disability and life insurance
C)   Workers compensation and personal leave
D)   Wellness programs and free parking
E)   Health insurance and vacation time

Question 2

Workforce planning is primarily impacted by all of the following factors EXCEPT:

Accepted Answer

A)   a new product being rolled out.
B)   high employee turnover in one department.
C)   organizational restructuring.
D)   low customer satisfaction scores.
E)   a decrease in product sales.

Question 3

If an organization were looking for ways to become more socially responsible and encourage their employees to be so as well, they may want to consider all of the following EXCEPT:

Accepted Answer

A)   allow employees to take the day off with pay (without using their vacation time)  to assist with disaster relief in a neighboring state.
B)   offer payroll deduction so that employees can donate money directly to a charity, such as United Way.
C)   allow employees time off to volunteer for projects such as Habitat for Humanity as long as employees make up the missed work hours.
D)   provide special containers throughout the building for paper, cans and plastic to encourage recycling.
E)   match contributions employees make to their alma mater for scholarship funds.

Question 4

EFG Transport expanded its customer service area to include three additional states. After hiring 75 employees to help support operations in this area EFG learned of an additional competitor which entered the market shortly after they did and due to this the demand for their services was not at the level which was expected or budgeted. Due to this EFG may consider using all of the following to deal with their labor force issue EXCEPT:

Accepted Answer

A)   hire temporary employees.
B)   offer early retirement options.
C)   transfer employees to another region.
D)   lay off employees.
E)   leave positions vacant when someone resigns.

Question 5

An organization is installing a state of the art computer system in order to increase efficiencies and remain competitive with similar organizations who operate abroad. By which HR challenge has this organization been most impacted?

Accepted Answer

A)   Organizational demands
B)   Environmental influences
C)   Competitive advantage
D)   Work design
E)   Regulatory issues

Question 6

The ________, or OSHA, is the organization which oversees all things related to employee safety on the job.

Accepted Answer

A)   Organizational Safety and Health Agency
B)   Occupational Safety and Health Administration
C)   Occupational Systems for Health Awareness
D)   Organization for Safe and Healthy Adults
E)   Occupational Safety and Health Awards

Question 7

Setting up facilities in other countries, creating joint ventures or partnerships internationally, or setting up a facility in another country are all examples of:

Accepted Answer

A)   establishing organizational culture.
B)   creating a company strategy.
C)   responding to organizational demands.
D)   increasing globalization of an industry.
E)   managing environmental influences.

Question 8

RST Associates has experienced a decrease in employee turnover during the past 12 months. All of the following could be contributing to this EXCEPT:

Accepted Answer

A)   a leadership development series was completed by all management staff.
B)   updated equipment was installed which eliminated my frustrating manual processes.
C)   employees were given the responsibility to create their own work schedules.
D)   an improved employee orientation program was implemented.
E)   the tuition assistance program was replaced with an on-site GED program.

Question 9

Work design and work force planning is one of the primary HR activities. What else is considered to be a primary HR activity?

Accepted Answer

A)   Benefits and compensation
B)   Health and safety
C)   Managing employee competencies
D)   Recruitment and selection
E)   Negotiating labor agreements

Question 10

Identify and define the four environmental influences an organization faces. Give an example of each and how an organization is impacted, either positively or negatively, by each.

Accepted Answer

Labor force trends - statistics which sh...

Question 11

Quality, safety and design might all be parts of a strategy for which of the following organizations?

Accepted Answer

A)   Health care facility
B)   Mail order catalog company
C)   Real estate agency
D)   Fast food restaurant
E)   Tire manufacturer

Question 12

A restaurant offers combination meals during the busy lunch hour that include an entree, side and drink for one low price to make it easier and quicker for customers to make their selection. This has created a competitive advantage for the restaurant.

Accepted Answer

A) True 
 B)False

Question 13

As the HR Manager of a large, fast-growing technology services company you have been given the task of recruiting additional staff in multiple areas of the organization. What are some questions you might first ask to determine how to approach this labor shortage?

Accepted Answer

Should contingent workers (independent c...

Question 14

A top performing employee not only has the competency to do the job, but also possesses the right attitude and behaviors in order to be successful.

Accepted Answer

A) True 
 B)False

Question 15

KLM Associates has had very low employee turnover. They provide the appropriate training to develop employee competency but the organization's management team understands that it must also guide employee motivation and effort. KLM Industries is mostly likely:

Accepted Answer

A)   offering an employee health plan that meets the needs of the workforce.
B)   implementing a variety of employee wellness programs to assist employees in getting healthy.
C)   consistently and fairly providing performance feedback to each employee.
D)   providing equitable wages to all employees.
E)   All of the above

Question 16

If designed correctly, programs related to employee benefits, health and wellness may help to ________, ________, and ________ employees.

Accepted Answer

recruit; s...

Question 17

Regulatory issues in the workplace:

Accepted Answer

A)   will continue to be a challenge for employers as legislation broadens existing statutes.
B)   demonstrate an organization's level of social responsibility.
C)   are not impacted by state laws.
D)   encourage employees to complete ethics educational programs.
E)   apply specifically to the recruitment and hiring process.

Question 18

You are considering starting your own IT consulting firm. As part of the planning process you complete an analysis of the costs that may be involved in managing your own staff. All of the following items would most likely be included on your list EXCEPT:

Accepted Answer

A)   supplies and equipment.
B)   recruitment advertising.
C)   vacation and sick time.
D)   annual merit increases.
E)   new hire orientation.

Question 19

An organization is required by law to offer employee benefit programs to all members of its workforce.

Accepted Answer

A) True 
 B)False

Question 20

To ensure that ethics is taken seriously in an organization it is important to have ________, ________, and an individual to oversee the ethics program.

Accepted Answer

The answer of To ensure that ethics is taken seriously...

Exam 1: Managing Employees for Competitive Advantage

Correct Answer
verified

You are considering starting your own IT consulting firm. As part of the planning process you complete an analysis of the costs that may be involved in managing your own staff. All of the following items would most likely be included on your list EXCEPT:

Correct Answer
verified

A top performing employee not only has the competency to do the job, but also possesses the right attitude and behaviors in order to be successful.

Correct Answer
verified

Regulatory issues in the workplace:

Correct Answer
verified

Setting up facilities in other countries, creating joint ventures or partnerships internationally, or setting up a facility in another country are all examples of:

Correct Answer
verified

The majority of your employees are females under the age of 45. Which benefits will most likely attract and retain them?

Correct Answer
verified

A restaurant offers combination meals during the busy lunch hour that include an entree, side and drink for one low price to make it easier and quicker for customers to make their selection. This has created a competitive advantage for the restaurant.

Correct Answer
verified

Quality, safety and design might all be parts of a strategy for which of the following organizations?

Correct Answer
verified

If designed correctly, programs related to employee benefits, health and wellness may help to , , and employees.

Correct Answer
verified
recruit; s...
View Answer

KLM Associates has had very low employee turnover. They provide the appropriate training to develop employee competency but the organization's management team understands that it must also guide employee motivation and effort. KLM Industries is mostly likely:

Correct Answer
verified

RST Associates has experienced a decrease in employee turnover during the past 12 months. All of the following could be contributing to this EXCEPT:

Correct Answer
verified

As the HR Manager of a large, fast-growing technology services company you have been given the task of recruiting additional staff in multiple areas of the organization. What are some questions you might first ask to determine how to approach this labor shortage?

Correct Answer
verified
Should contingent workers (independent c...
View Answer

If an organization were looking for ways to become more socially responsible and encourage their employees to be so as well, they may want to consider all of the following EXCEPT:

Correct Answer
verified

The ________, or OSHA, is the organization which oversees all things related to employee safety on the job.

Correct Answer
verified

To ensure that ethics is taken seriously in an organization it is important to have , , and an individual to oversee the ethics program.

Correct Answer
verified

Identify and define the four environmental influences an organization faces. Give an example of each and how an organization is impacted, either positively or negatively, by each.

Correct Answer
verified
Labor force trends - statistics which sh...
View Answer

An organization is installing a state of the art computer system in order to increase efficiencies and remain competitive with similar organizations who operate abroad. By which HR challenge has this organization been most impacted?

Correct Answer
verified

Work design and work force planning is one of the primary HR activities. What else is considered to be a primary HR activity?

Correct Answer
verified

An organization is required by law to offer employee benefit programs to all members of its workforce.

Correct Answer
verified

Workforce planning is primarily impacted by all of the following factors EXCEPT:

Correct Answer
verified

Exam 1: Managing Employees for Competitive Advantage

Correct AnswerverifiedShow Answer

You are considering starting your own IT consulting firm. As part of the planning process you complete an analysis of the costs that may be involved in managing your own staff. All of the following items would most likely be included on your list EXCEPT:

Correct AnswerverifiedShow Answer

A top performing employee not only has the competency to do the job, but also possesses the right attitude and behaviors in order to be successful.

Correct AnswerverifiedShow Answer

Regulatory issues in the workplace:

Correct AnswerverifiedShow Answer

Setting up facilities in other countries, creating joint ventures or partnerships internationally, or setting up a facility in another country are all examples of:

Correct AnswerverifiedShow Answer

The majority of your employees are females under the age of 45. Which benefits will most likely attract and retain them?

Correct AnswerverifiedShow Answer

A restaurant offers combination meals during the busy lunch hour that include an entree, side and drink for one low price to make it easier and quicker for customers to make their selection. This has created a competitive advantage for the restaurant.

Correct AnswerverifiedShow Answer

Quality, safety and design might all be parts of a strategy for which of the following organizations?

Correct AnswerverifiedShow Answer

If designed correctly, programs related to employee benefits, health and wellness may help to ________, ________, and ________ employees.

Correct Answerverifiedrecruit; s...View AnswerShow Answer

KLM Associates has had very low employee turnover. They provide the appropriate training to develop employee competency but the organization's management team understands that it must also guide employee motivation and effort. KLM Industries is mostly likely:

Correct AnswerverifiedShow Answer

RST Associates has experienced a decrease in employee turnover during the past 12 months. All of the following could be contributing to this EXCEPT:

Correct AnswerverifiedShow Answer

As the HR Manager of a large, fast-growing technology services company you have been given the task of recruiting additional staff in multiple areas of the organization. What are some questions you might first ask to determine how to approach this labor shortage?

Correct AnswerverifiedShould contingent workers (independent c...View AnswerShow Answer

If an organization were looking for ways to become more socially responsible and encourage their employees to be so as well, they may want to consider all of the following EXCEPT:

Correct AnswerverifiedShow Answer

The ________, or OSHA, is the organization which oversees all things related to employee safety on the job.

Correct AnswerverifiedShow Answer

To ensure that ethics is taken seriously in an organization it is important to have ________, ________, and an individual to oversee the ethics program.

Correct AnswerverifiedShow Answer

Identify and define the four environmental influences an organization faces. Give an example of each and how an organization is impacted, either positively or negatively, by each.

Correct AnswerverifiedLabor force trends - statistics which sh...View AnswerShow Answer

An organization is installing a state of the art computer system in order to increase efficiencies and remain competitive with similar organizations who operate abroad. By which HR challenge has this organization been most impacted?

Correct AnswerverifiedShow Answer

Work design and work force planning is one of the primary HR activities. What else is considered to be a primary HR activity?

Correct AnswerverifiedShow Answer

An organization is required by law to offer employee benefit programs to all members of its workforce.

Correct AnswerverifiedShow Answer

Workforce planning is primarily impacted by all of the following factors EXCEPT:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

If designed correctly, programs related to employee benefits, health and wellness may help to , , and employees.

Correct Answer
verified
recruit; s...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Should contingent workers (independent c...
View Answer

Correct Answer
verified

Correct Answer
verified

To ensure that ethics is taken seriously in an organization it is important to have , , and an individual to oversee the ethics program.

Correct Answer
verified

Correct Answer
verified
Labor force trends - statistics which sh...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified