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The Internet enables ________ marketing,by leveraging the fact that there is always some demand,however small,for a product.

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In the __________________________________,firms offer basic services or content for free while charging a premium for advanced or special features.


A) transaction fee revenue model
B) free/freemium revenue model
C) subscription revenue model
D) sales revenue model

E) A) and D)
F) A) and C)

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All previous mass media in modern history,including the printing press,use a broadcast model where content is created in a central location by experts.

A) True
B) False

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_____________________________ are the effort required to find suitable products.


A) Transaction costs
B) Search costs
C) Menu costs
D) Marginal costs

E) B) and D)
F) A) and B)

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Disintermediation provides major benefits to the distributor.

A) True
B) False

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What is the most profound way in which e-commerce and the Internet has changed the relationship between companies and their customers? Support your answer.

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Student answers will vary.A sample answe...

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Which of the following best illustrates the affiliate revenue model?


A) eBay receives a small fee from a seller if a seller is successful in selling an item.
B) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
C) Flickr provides basic services for free, but charges a premium for advanced services.
D) Apple accepts micropayments for single music track downloads.

E) None of the above
F) A) and C)

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In which of the following revenue models does a Web site charge a fee for access to some or all of its offerings on a continual,regular basis?


A) subscription
B) free/freemium
C) transaction fee
D) sales

E) All of the above
F) B) and C)

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_____________________are independently owned third-party Net marketplaces that connect thousands of suppliers and buyers for spot purchasing.

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__________________________ refers to the use of the Internet and the Web to transact business.

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Which of the following is not one of the unique features of e-commerce technology?


A) information density
B) transparency
C) richness
D) social technology

E) A) and B)
F) A) and C)

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Describe the overall process and main decisions involved in planning a new e-commerce site.

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There are two main challenges to buildin...

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Which of the following best illustrates the transaction fee revenue model?


A) eBay receives a small fee from a seller if a seller is successful in selling an item.
B) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
C) Flickr provides basic services for free, but charges a premium for advanced services.
D) Apple accepts micropayments for single music track downloads.

E) B) and C)
F) All of the above

Correct Answer

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"Knowledge increases exponentially" is a phrase with which we are all familiar.How does this concept apply to electronic business and the emergence of the digital firm? Support your contentions.

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Student answers will vary.A sample answe...

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You are building an e-commerce Web site that will sell e-books and are looking for a hosted solution.Which of the following functionalities is least important for your business goals?


A) site tracking system
B) inventory management
C) digital catalog
D) customer database

E) B) and C)
F) None of the above

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Automobile manufacturing is an example of a vertical market.

A) True
B) False

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The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?


A) ubiquity
B) personalization/customization
C) richness
D) interactivity

E) C) and D)
F) A) and B)

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Transaction brokers


A) generate revenue from advertising or from directing buyers to sellers.
B) save users money and time by processing online sales transactions.
C) provide a digital environment where buyers and sellers can establish prices for products.
D) sell physical products directly to consumers or individual businesses.

E) B) and D)
F) B) and C)

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Information density refers to the


A) richness-complexity and content-of a message.
B) total amount and quantity of information delivered to consumers by merchants.
C) total amount and quantity of information available to all market participants.
D) amount of information available to reduce price transparency.

E) None of the above
F) A) and D)

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Information ________ exists when one party in a transaction has more information that is important for the transaction than the other party.


A) transparency
B) asymmetry
C) complexity
D) discrimination

E) All of the above
F) A) and B)

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