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Some companies use ____ as internal tools for teams working on a project requiring lots of documentation.


A) Facebook pages
B) Fan Pages
C) Bings
D) wikis
E) Notebook pages

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Explain how digital marketing can help increase the efficiency of a company's distribution process.

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Sites such as Twitter,Facebook,MySpace and LinkedIn can be used to gather information about consumers,but they are not a good substitute for focus groups.

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As the Internet and digital communication technologies have advanced,marketers are able to target markets more precisely.

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Electronic media that function using digital codes are called


A) digital marketing.
B) digital media.
C) electronic marketing.
D) digital electronics.
E) e-marketing

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Walgreen's has set up a website that enables customers to converse with the company.This is an example of a(n) ____ website.


A) accessible
B) controlled
C) linked
D) addressable
E) interactive

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____ are more consumer-driven than traditional media.


A) Television commercials
B) Radio spots
C) Print ads
D) Digital media
E) Billboard advertisements

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IHOP is active on Facebook,Twitter,and YouTube in order to communicate with its customers,conduct a video contest,and generally find out the customers' likes and dislikes.IHOP in this example,is engaging in ____ marketing.


A) distance
B) relationship
C) multiple-phase
D) experiential
E) community

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Control refers to the customer's ability to access information on the Internet with simple clicks on a keyboard.

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The Internet can be referred to as a ____ medium because users determine which websites they are going to view.


A) selective
B) discriminating
C) pull
D) push
E) monopolistic

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Anyone who becomes a member of social networking sites is a Collector.

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Digital media such as blogs allow marketers to interact with prospective customers in


A) person.
B) an assertive manner.
C) a non-threatening environment.
D) real time.
E) friendly environment.

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When using Facebook Fan Pages,companies must dedicate time to ____ in order to make Fans feel connected.


A) responding to fan posts
B) promoting time-sensitive products
C) gathering widgets
D) providing background information on the company
E) promoting green business practices

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The ability of a marketer to identify customers before they make a purchase is called


A) connectivity.
B) addressability.
C) interactivity.
D) accessibility.
E) control.

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Accessibility refers to a customer's ability to access information about products,such as colors,prices,and reviews.

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Besides Facebook and MySpace,many foreign countries have their own social networking sites.

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____ are free online publicity that helps the company


A) Negative customer reviews
B) Company websites
C) Anti-company wikis
D) Positive customer reviews
E) Social technographics

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To communicate with their employees,companies may use wikis and podcasts.

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While social networks can be used to target customers,it is still easier to target precise consumer groups using traditional marketing media.

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Pizza hut has restaurants in India where Joiners make up the majority of the online population.To match their marketing efforts with the characteristics of the population,Pizza Hut should


A) have a contest to gather consumer-generated content.
B) ignore comments from Critics.
C) create a Fan Page and invite consumers to post their thoughts.
D) post its own promotional messages on blogs and websites.
E) stick to traditional promotions rather than social networking.

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