Question 1

Based on gender differences in nonverbal communication, identify the person most likely to be MALE.

Accepted Answer

A)   Person A tends to sit erect with legs crossed.
B)   Person B tends to look less often at their conversational partner.
C)   Person C tends to smile more.
D)   Person D tends to be better at reading people's emotional cues.

Question 2

Sarita has low self-esteem and is frequently depressed. Her best friend complements Sarita on the visual display that she presented in class. This friend's communication was unsuccessful because Sarita did not:

Accepted Answer

A)   decode the message due to psychological noise.
B)   encode the message due to environmental noise.
C)   channel the message because of physiological noise.
D)   reciprocate the message because of encoding errors.

Question 3

Risky self-disclosure is MOST likely to occur when the:

Accepted Answer

A)   relationship is just developing.
B)   relationship is deep and intimate.
C)   speaker is male.
D)   person is trying to reveal their unknown self.

Question 4

Cindy told Deborah that she had a crush on her tennis coach and not to "tell a soul." Later Deborah divulged this information to other members of the tennis team. Cindy risked self-disclosure and received:

Accepted Answer

A)   rejection.
B)   betrayal.
C)   a loss of control.
D)   all of the above.

Question 5

A strategy in which the listener restates the feelings or content of the speaker's message in a way that indicates acceptance and understanding is known as:

Accepted Answer

A)   reflective listening.
B)   self-disclosure.
C)   paralleling.
D)   behavior matching.

Question 6

Matt is giving a speech about being open and accessible to one's students. Which of the following would NOT be a good suggestion to improve his speech?

Accepted Answer

A)   Matt needs to make sure that his nonverbal body language matches his verbal speech about being open.
B)   Matt needs to use specific real-life examples to which the audience can relate.
C)   Matt needs to use jargon that the audience will find catchy or charming.
D)   Matt needs to make sure the message is simple and concrete.

Question 7

In most cultures in the past, women were likely to be socialized to be too _________ and men to be too
__________.

Accepted Answer

A)   passive; aggressive
B)   manipulative; aggressive
C)   assertive; manipulative
D)   passive; manipulative

Question 8

Females see self-disclosure as:

Accepted Answer

A)   a losing of control.
B)   unnecessary.
C)   an important way to improve relationships.
D)   something to avoid in same-sex interactions.

Question 9

Ed and Norma are having an argument over money. Ed says, "Look at the facts; if you hadn't spent so much money on Christmas presents and decorations, we wouldn't have to have such a tight budget during January." Ed's analysis is an example of which barrier to effective communication?

Accepted Answer

A)   avoiding others' concerns
B)   proposing solutions
C)   stereotyping
D)   paralanguage

Question 10

According to McKay, Davis, and Fanning, if you are in a discussion with another person and feel hurt or angry, which of the following would be the BEST strategy to increase effective communication?

Accepted Answer

A)   You can expect most people to be able to discern your true feelings without you revealing them.
B)   You will be more effective if you bring up past examples of this person's behaviors.
C)   You should immediately tell the person how hurt or angry you feel because if you delay this . communication, it will only increase your hurt or anger.
D)   You should disguise or hide your true intentions so that you will be in a better position to manipulate the other person.

Question 11

The mode of delivery of the communication is called the:

Accepted Answer

A)   source.
B)   venue.
C)   conduit.
D)   channel.

Question 12

Although Patrick is in medical school, he shares with his best friend his long-time fantasy of being a "rock star." Patrick revealed to his best friend his:

Accepted Answer

A)   unknown self.
B)   creative self.
C)   hidden self.
D)   blind self.

Question 13

According to research, people who are lying tend to:

Accepted Answer

A)   give longer answers with specific, positive details.
B)   show strong commitment to what they are saying.
C)   speak in a lower pitch.
D)   show more self-manipulative behaviors, such as scratching.

Question 14

Which of the following statements is FALSE concerning the transactional aspect of communication?

Accepted Answer

A)   Communication is an ongoing process between the sender and receiver.
B)   Communication unfolds over time.
C)   Information can be communicated almost simultaneously between participants.
D)   Communication has an effect on the receiver but not the sender.

Question 15

Spatial communication and paralanguage are two examples of:

Accepted Answer

A)   verbal communication.
B)   nonverbal communication.
C)   self-disclosure strategies.
D)   conflict resolution.

Question 16

Giving _________ can be interpreted as a hidden implication that you lack confidence in the other person being able to manage a problem.

Accepted Answer

A)   advice
B)   criticism
C)   orders
D)   threats

Question 17

Of the four communication styles for dealing with conflict, being _________ is clearly the best choice for both men and women.

Accepted Answer

A)   passive
B)   assertive
C)   aggressive
D)   manipulative

Question 18

Excessive questioning, ordering, and threatening are all examples of which barrier to effective communication?

Accepted Answer

A)   attribution
B)   judging
C)   avoiding the other's concern
D)   proposing solutions

Question 19

According to Ekman and Frieson, __________ is the communication of true emotions through nonverbal channels even when the person tries to conceal the truth verbally.

Accepted Answer

A)   nonverbal leakage
B)   transactional verbiage
C)   paralanguage
D)   spontaneous expression

Question 20

During a political debate, one of the candidates furrowed his brow and scowled. This scowling and furrowing of the brow would be considered the:

Accepted Answer

A)   message.
B)   channel.
C)   conduit.
D)   encryption.

Exam 7: Communicating Effectively

According to Ekman and Frieson, __________ is the communication of true emotions through nonverbal channels even when the person tries to conceal the truth verbally.

Correct AnswerverifiedShow Answer

Cindy told Deborah that she had a crush on her tennis coach and not to "tell a soul." Later Deborah divulged this information to other members of the tennis team. Cindy risked self-disclosure and received:

Correct AnswerverifiedShow Answer

Based on gender differences in nonverbal communication, identify the person most likely to be MALE.

Correct AnswerverifiedShow Answer

Risky self-disclosure is MOST likely to occur when the:

Correct AnswerverifiedShow Answer

According to McKay, Davis, and Fanning, if you are in a discussion with another person and feel hurt or angry, which of the following would be the BEST strategy to increase effective communication?

Correct AnswerverifiedShow Answer

A strategy in which the listener restates the feelings or content of the speaker's message in a way that indicates acceptance and understanding is known as:

Correct AnswerverifiedShow Answer

Excessive questioning, ordering, and threatening are all examples of which barrier to effective communication?

Correct AnswerverifiedShow Answer

Spatial communication and paralanguage are two examples of:

Correct AnswerverifiedShow Answer

Matt is giving a speech about being open and accessible to one's students. Which of the following would NOT be a good suggestion to improve his speech?

Correct AnswerverifiedShow Answer

Females see self-disclosure as:

Correct AnswerverifiedShow Answer

In most cultures in the past, women were likely to be socialized to be too _________ and men to be too __________.

Correct AnswerverifiedShow Answer

Ed and Norma are having an argument over money. Ed says, "Look at the facts; if you hadn't spent so much money on Christmas presents and decorations, we wouldn't have to have such a tight budget during January." Ed's analysis is an example of which barrier to effective communication?

Correct AnswerverifiedShow Answer

Of the four communication styles for dealing with conflict, being _________ is clearly the best choice for both men and women.

Correct AnswerverifiedShow Answer

The mode of delivery of the communication is called the:

Correct AnswerverifiedShow Answer

According to research, people who are lying tend to:

Correct AnswerverifiedShow Answer

Which of the following statements is FALSE concerning the transactional aspect of communication?

Correct AnswerverifiedShow Answer

Sarita has low self-esteem and is frequently depressed. Her best friend complements Sarita on the visual display that she presented in class. This friend's communication was unsuccessful because Sarita did not:

Correct AnswerverifiedShow Answer

Giving _________ can be interpreted as a hidden implication that you lack confidence in the other person being able to manage a problem.

Correct AnswerverifiedShow Answer

Although Patrick is in medical school, he shares with his best friend his long-time fantasy of being a "rock star." Patrick revealed to his best friend his:

Correct AnswerverifiedShow Answer

During a political debate, one of the candidates furrowed his brow and scowled. This scowling and furrowing of the brow would be considered the:

Correct AnswerverifiedShow Answer

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In most cultures in the past, women were likely to be socialized to be too _ and men to be too __.

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