Question 1

Information silos can result in increased cost for an organization.

Accepted Answer

A) True 
 B)False

Question 2

In the case of workgroup information systems,problems are resolved by contract and litigation.

Accepted Answer

A) True 
 B)False

Question 3

________ is a person's belief that he or she can be successful at his or her job.

Accepted Answer

A)   Extroversion
B)   Conscientiousness
C)   Self-actualization
D)   Self-efficacy

Question 4

Which of the following statements is true of enterprise information systems?

Accepted Answer

A)   They are information systems that are shared by two or more independent organizations.
B)   The solutions to problems in these systems usually involve more than one department.
C)   Enterprise information systems typically support less than 100 users.
D)   They are called personal information systems if they support a particular business function.

Question 5

The first phase in the customer life cycle involves ________.

Accepted Answer

A)   sending messages to target audiences to attract customer prospects
B)   attempting to win back high-value customers
C)   converting prospects into customers who need to be supported
D)   increasing the value of existing customers by selling more products to them

Question 6

Which of the following statements is true of EAI?

Accepted Answer

A)   A disadvantage of the EAI software is the lack of metadata files that describe where data are located.
B)   The layers of EAI software prevent existing applications from communicating with each other.
C)   EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process.
D)   EAI software can be configured to automatically make conversions needed to share data among different systems.

Question 7

Which of the following is a component of relationship management?

Accepted Answer

A)   converting prospects into customers who need to be supported
B)   increasing the value of existing customers by selling them more products
C)   positioning products in the minds of customers through promotional strategies
D)   sending messages to target audiences to attract customer prospects B

Question 8

Enterprise resource planning (ERP) helps in ________.

Accepted Answer

A)   consolidating business operations into a single, consistent, computing platform
B)   managing all the interactions with customers
C)   providing layers of software that connect applications together
D)   connecting several enterprises within the same industry

Question 9

The solutions to problems in an enterprise system usually involve more than one enterprise.

Accepted Answer

A) True 
 B)False

Question 10

Personal information systems are most likely to be used by ________.

Accepted Answer

A)   physician partnerships
B)   drug salespersons
C)   PRIDE systems
D)   hospitals

Question 11

________ is an information systems application that supports the human resources department in an organization.

Accepted Answer

A)   Compensation
B)   Sales forecasting
C)   Financial reporting
D)   Lead tracking

Question 12

Sales forecasting and brand management are information systems applications that support an organization's ________.

Accepted Answer

A)   accounting department
B)   human resources department
C)   sales and marketing department
D)   customer service department C

Question 13

Which of the following is most likely to make use of an inter-enterprise information system?

Accepted Answer

A)   hospitals
B)   drug salespersons
C)   PRIDE systems
D)   physician partnerships

Question 14

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.

Accepted Answer

A)   need for encrypting a company's data before an enterprise system can use the data
B)   lack of resources within a company to handle the implementation of the system
C)   lack of variety in the enterprise systems currently being sold in the market
D)   resistance from a company's employees to changes in existing systems

Question 15

ERP was originally used in the ________ domain.

Accepted Answer

A)   accounting
B)   customer support
C)   manufacturing
D)   human resources

Question 16

What are information silos?

Accepted Answer

Information silos are the conditions tha...

Question 17

During which of the following phases of the customer life cycle does win-back processes categorize customers according to value?

Accepted Answer

A)   customer acquisition
B)   marketing
C)   relationship management
D)   churn

Question 18

EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Accepted Answer

A) True 
 B)False  False

Question 19

One of the reasons why people fear change is because it threatens their self-efficacies.

Accepted Answer

A) True 
 B)False

Question 20

The development of steering groups is an effective solution for resolving the process issues of an enterprise system.

Accepted Answer

A) True 
 B)False

Exam 7: Organizations and Information Systems

Information silos can result in increased cost for an organization.

Correct AnswerverifiedShow Answer

In the case of workgroup information systems,problems are resolved by contract and litigation.

Correct AnswerverifiedShow Answer

________ is a person's belief that he or she can be successful at his or her job.

Correct AnswerverifiedShow Answer

Which of the following statements is true of enterprise information systems?

Correct AnswerverifiedShow Answer

The first phase in the customer life cycle involves ________.

Correct AnswerverifiedShow Answer

Which of the following statements is true of EAI?

Correct AnswerverifiedShow Answer

Which of the following is a component of relationship management?

Correct AnswerverifiedB

Enterprise resource planning (ERP) helps in ________.

Correct AnswerverifiedShow Answer

The solutions to problems in an enterprise system usually involve more than one enterprise.

Correct AnswerverifiedShow Answer

Personal information systems are most likely to be used by ________.

Correct AnswerverifiedShow Answer

________ is an information systems application that supports the human resources department in an organization.

Correct AnswerverifiedShow Answer

Sales forecasting and brand management are information systems applications that support an organization's ________.

Correct AnswerverifiedC

Which of the following is most likely to make use of an inter-enterprise information system?

Correct AnswerverifiedShow Answer

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.

Correct AnswerverifiedShow Answer

ERP was originally used in the ________ domain.

Correct AnswerverifiedShow Answer

What are information silos?

Correct AnswerverifiedInformation silos are the conditions tha...View AnswerShow Answer

During which of the following phases of the customer life cycle does win-back processes categorize customers according to value?

Correct AnswerverifiedShow Answer

EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Correct AnswerverifiedFalse

One of the reasons why people fear change is because it threatens their self-efficacies.

Correct AnswerverifiedShow Answer

The development of steering groups is an effective solution for resolving the process issues of an enterprise system.

Correct AnswerverifiedShow Answer

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B

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C

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Information silos are the conditions tha...
View Answer

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False

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