Question 1

The sentence Our company experienced an increase in profits during the last fiscal year uses precise, vigorous wording.

Accepted Answer

A) True 
 B)False

Question 2

The communication process begins when the receiver provides feedback to the sender.

Accepted Answer

A) True 
 B)False  False

Question 3

The communication process begins when the sender

Accepted Answer

A)   determines the appropriate communication channel.
B)   has an idea.
C)   encodes an idea into a message.
D)   plans for feedback. B

Question 4

Business writing should be all of the following except

Accepted Answer

A)   purposeful.
B)   audience oriented.
C)   economical.
D)   sender oriented.

Question 5

Empathic writers

Accepted Answer

A)   use more first-person pronouns than second-person pronouns in their messages.
B)   try to give something to the receiver.
C)   think about their needs before the receiver's needs.
D)   All answer choices reflect techniques used by empathic writers.

Question 6

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase.

Accepted Answer

The answer of Sam is collecting and organizing information for...

Question 7

A communication channel

Accepted Answer

A)   is anything that interrupts the transmission of a message.
B)   should be selected before idea formation.
C)   includes only digital means for transmitting messages.
D)   is the medium over which the message travels.

Question 8

Which of the following sentences demonstrates effective business writing?

Accepted Answer

A)   As per your request, enclosed is our latest catalog.
B)   Enclosed is our latest catalog.
C)   The latest catalog is contained under separate cover.
D)   Pertaining to your request, our latest catalog is enclosed.

Question 9

Although messages may have a primary and a secondary audience, the writer needs to profile only the primary audience to determine the best presentation of the message.

Accepted Answer

A) True 
 B)False

Question 10

The ____________________ of a communication channel describes the extent to which a channel or medium recreates or represents all the information available in the original message.

Accepted Answer

The answer of The ____________________ of a communication channel describes...

Question 11

Whether your goal is to inform, persuade, or promote goodwill, the catchiest words you can use in your business writing are "you" and "your."

Accepted Answer

A) True 
 B)False  True

Question 12

Which of the following communication channels is considered the richest medium?

Accepted Answer

A)   Written proposal
B)   E-mail message
C)   Face-to-face conversation
D)   Blog posting

Question 13

Following a systematic plan when preparing any document or presentation will make your job easier.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following demonstrates effective business writing?

Accepted Answer

A)   I'm ticked! Credit my account now!
B)   Will you please credit my account for $125 due to the computer error on May 1.
C)   You should credit my account.
D)   Please get it right and credit my account for $125.

Question 15

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

Accepted Answer

A)   investigating background information.
B)   composing your message.
C)   adapting your message to the audience.
D)   looking for previous company documents on the topic.

Question 16

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.

Accepted Answer

The answer of Putting yourself in the receiver's shoes to...

Question 17

Communication is successful only when

Accepted Answer

A)   verbal feedback has been sent to the receiver.
B)   no noise occurs during the communication process.
C)   verbal and nonverbal feedback have been sent to the receiver.
D)   the receiver understands an idea as the sender intended it.

Question 18

Words have universal meaning among all cultures.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is most acceptable for business writing?

Accepted Answer

A)   Please think about the new insurance option.
B)   Caltrek experienced a change in profits during the last fiscal year.
C)   Retailers can expect to pay higher amounts for their goods and services.
D)   Sheila will examine the job proposal carefully.

Question 20

_______________ is the transmission of information and meaning from a sender to a receiver.

Accepted Answer

The answer of _______________ is the transmission of information and...

Exam 2: Planning Business Messages

The sentence Our company experienced an increase in profits during the last fiscal year uses precise, vigorous wording.

Correct AnswerverifiedShow Answer

The communication process begins when the receiver provides feedback to the sender.

Correct AnswerverifiedFalse

The communication process begins when the sender

Correct AnswerverifiedB

Business writing should be all of the following except

Correct AnswerverifiedShow Answer

Empathic writers

Correct AnswerverifiedShow Answer

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase.

Correct AnswerverifiedShow Answer

A communication channel

Correct AnswerverifiedShow Answer

Which of the following sentences demonstrates effective business writing?

Correct AnswerverifiedShow Answer

Although messages may have a primary and a secondary audience, the writer needs to profile only the primary audience to determine the best presentation of the message.

Correct AnswerverifiedShow Answer

The ____________________ of a communication channel describes the extent to which a channel or medium recreates or represents all the information available in the original message.

Correct AnswerverifiedShow Answer

Whether your goal is to inform, persuade, or promote goodwill, the catchiest words you can use in your business writing are "you" and "your."

Correct AnswerverifiedTrue

Which of the following communication channels is considered the richest medium?

Correct AnswerverifiedShow Answer

Following a systematic plan when preparing any document or presentation will make your job easier.

Correct AnswerverifiedShow Answer

Which of the following demonstrates effective business writing?

Correct AnswerverifiedShow Answer

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

Correct AnswerverifiedShow Answer

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.

Correct AnswerverifiedShow Answer

Communication is successful only when

Correct AnswerverifiedShow Answer

Words have universal meaning among all cultures.

Correct AnswerverifiedShow Answer

Which of the following is most acceptable for business writing?

Correct AnswerverifiedShow Answer

_______________ is the transmission of information and meaning from a sender to a receiver.

Correct AnswerverifiedShow Answer

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False

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B

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True

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