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Exam 9: Managerial Decision Making

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Question 31

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A normative decision-making model defines how a manager _____ make decisions.

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Question 32

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Feedback is the part of monitoring that assesses whether a new decision needs to be made.

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Question 33

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_____ is important because decision making is a continuous, never ending process.

The ability to make _____ decisions is one of the most critical skills in organizations.

_____ decision making are associated with decision rules.

In the real world, few decisions are certain.

A manager believes that an increasing number of workers are drinking on the job and wants to investigate further. At what stage of the managerial decision making process is this?

Programmed decisions are made in response to _____ organizational problems.

Compare decision conditions of certainty, risk, uncertainty and ambiguity.

Groupthink refers to the tendency of people in groups to suppress contrary opinions.

Two employees in Stacey's department quit which is normal for her department. She is faced with the decision to fill these positions. This would be considered a non-programmed decision.

The _____ model of decision-making describes how managers actually make decisions in difficult situations, such as those characterized by non-programmed decision, uncertainty and ambiguity.

_____ is the step in the decision-making process in which managers analyze underlying causal factors associated with the decision situation.

List four of the eight questions Kepner-Tregoe recommend that managers ask when diagnosing and analyzing causes.

The main difference between risk and uncertainty is that with risk you know the probabilities of the outcomes.

_____ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define and information about outcomes is unavailable.

Examples of non-programmed decisions would include the decision to:

Which style is used by managers who prefer simple, clear-cut solutions to problems?

The best alternative is the one in which the solution best fits the overall goals and values of the organization and achieves the desired results using the fewest resources.

Gerald's Groceries and Mary's Market decided to merge their operations, something neither company has tried before. This would be considered a nonprogrammed decision.