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To ensure that community service participation for a school or job does not undermine people's intrinsic motivation for helping, an administrator should do which of the following?


A) Try to ensure that the venue for helping is in the venue of a person's expertise.
B) Try to ensure that people are helping strangers rather than friends.
C) Try to ensure that people feel that their help is voluntary.
D) Try to ensure that people notice the need for help by clearly defining the situation.

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Given empirical support for the bystander effect (Latané & Darley, 1970) , all things being equal, you would be more likely to get needed assistance were you to have a heart attack


A) at a large convention of ministers.
B) when having a conversation with one other person.
C) in a busy restaurant.
D) at a crowded shopping mall.

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A child starts to cry after she sees her best friend trip and scrape her knee. The child's behavior is most likely an example of


A) fear.
B) confusion.
C) empathy.
D) shame.

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Researchers have found support for the urban overload hypothesis. More specifically, they have found that it is more important to know ________ than to know ________.


A) population density (number of people per square mile) ; rural versus urban settings
B) where helpers are currently; population size
C) population size; where helpers grew up
D) where helpers are currently; where helpers grew up

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According to self-esteem maintenance theory, you will be more inclined to help a stranger than to help a friend when


A) your help might enable your friend to surpass you on an important dimension.
B) your friend has refused to help you in the past.
C) you are one of many witnessing the other person's need.
D) the costs of helping are relatively low, and the rewards are high.

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Although evidence from studies presented in the chapter suggests that people are more likely to help family than strangers or friends in some situations, they also note that people are equally likely to help a friend or family member under which of the following circumstances?


A) a life-threatening emergency
B) a life-threatening nonemergency
C) any life-threatening situation
D) a non-life-threatening situation

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According to the bystander effect, the number of people who are around when an emergency occurs is ________ correlated with the time it takes someone to provide help in an emergency.


A) positively
B) negatively
C) not
D) inversely

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People who know one another well are less influenced by mood or other transient factors in their likelihood of helping and more by


A) similarity to the victim.
B) the long-term rewards of helping.
C) the reciprocity norm.
D) the "Good Samaritan" effect.

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According to Batson (1991) , when people experience empathy with another in need, ________ motivates helping.


A) maximizing rewards and minimizing costs
B) passing their genes to the next generation
C) making a difference in the world
D) helping others independent of self-interest

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Briefly summarize the social exchange perspective of helping behavior.

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According to the social exchange theory,...

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Researchers staged an incident in which a man fell down with a cry of pain and raised his pant leg to reveal a bloody injury. The staged scene was repeated in both rural and urban areas. When Amato counted the number of passersby who stopped to help the man, he found that


A) no matter where the staged incident occurred, people from small towns helped more.
B) people in small towns helped more than people in urban areas.
C) because the man was a stranger, people in rural areas helped less.
D) women in rural areas helped more than men, but in urban areas there was no gender difference.

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A number of studies have revealed that doing well on a test, receiving a gift, and listening to pleasant music can increase helping. These consistent findings across investigations suggest that there is a ________ relation between ________ and helping.


A) negative; self-attention
B) positive; rewards
C) negative; positive mood
D) positive; positive mood

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According to the bystander effect (Latané & Darley, 1970) , if you just witnessed a mugging, you will be most likely to call for help if you


A) are the sole witness.
B) are one of seven witnesses.
C) are in a good mood prior to the mugging.
D) perceive yourself as similar to the victim.

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Recall that the introduction to Chapter 11 (Prosocial Behavior) began with a description of several of the citizen-heroes of September 11, 2001-for example William Wik, who refused to flee to personal safety because there were still people to be rescued. He died when the tower collapsed. Wik was willing to sacrifice his own life to save others, and his behavior could thus best be described as


A) altruistic.
B) prosocial.
C) evolutionarily adaptive.
D) an example of kin selection.

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Amos has just received a good grade on his calculus exam. He's in a great mood, and thinks to himself, "School's going well; my relationship with Carrie is going great. It's a wonderful world!" On the way out of the building, he finds that a bicyclist has hit a pedestrian, so he hurries over to help the fallen person. This example best illustrates which of the three reasons why positive mood enhances helping?


A) Good moods make us look on the brighter side of life, so we make more dispositional attributions of others.
B) We are motivated to prolong our good moods, and helping does that.
C) Good moods enhance self-esteem, which leads to helping.
D) Good moods decrease self-attention, increasing the odds that we will notice another's distress.

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Playing a prosocial video game makes schemas about helping more accessible. This is related to the process of ________.


A) reciprocity.
B) overjustification
C) altruism
D) priming

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Which of the following emotions is not associated with promoting helping behavior, according to research on feeling bad and doing good?


A) sadness
B) distress
C) anger
D) guilt

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One consequence of living by the Golden Rule, "Do unto others as you would have them do unto you," is that if you help those in need, they might return the favor someday. This idea is best represented by


A) the norm of obedience.
B) the norm of reciprocity.
C) informational social influence.
D) normative social influence.

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While waiting for a bus, witnesses hear a man growing increasingly frantic as he cries, "My nitro tablets. Where are my nitro pills? I can't find my nitro tablets, and I'm having a heart attack!" He collapses to the ground, clutching his chest. Everyone knows that it is a medical emergency. In this situation, who is most likely to help?


A) James, who has recently completed a CPR course
B) Anita, who hears a voice from the back of the crowd, "Let me through! I'm a doctor!" and follows the lead of this model
C) Gene, who has been sued before for leaving the scene of an accident
D) Arthur, who notices that blood is streaming down the man's chin and onto his shirt

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Jack and Robert have a communal relationship. When Jack asks for help or a favor, what is Robert most likely to think?


A) "Will Jack be able to return the favor someday?"
B) "What has Jack done for me lately?"
C) "I know that Jack will be able to help me the next time I need it."
D) "I probably care about Jack more than anyone else, so why not?"

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