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___________________ are mixed-motive situations in which both players can win (with cooperation) and both can lose (with competition) .


A) Non-zero-sum games
B) The plentiful commons
C) Social dilemmas
D) Approach-avoid conflicts

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In times of tension,as during an international crisis,


A) views of the opposing side become more simplistic.
B) political statements acknowledge that each country's motives are complex.
C) judgments about action are prolonged and postponed by time-consuming re-evaluations.
D) views of the opposing side become more complex.

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Carnevale and Choi (2000) reported that,in the past,the Pope resolved a geographical dispute between Argentina and Chile.In this context the Pope was a __________ who is trusted by both conflicting sides.


A) leader
B) mediator
C) lawyer
D) peacemaker

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Johnson and Johnson (2003) put children grades one to nine through about a dozen of conflict resolution training in six schools.They found that


A) the result was a more peaceful student community with increased academic achievement.
B) when implemented with a whole student body,there was no difference in the students' daily conflicts.
C) the conflicts continued because the students did not trust the researchers.
D) conflicts over possessions increased.

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Facing the recurring dilemma of cookie-jar depletion within 24-hours of its being restocked,mom decides to do something to reduce this weekly tragedy of the commons.What strategy will be most effective in protecting the commons?


A) Scold dad for eating too many and then ask him to scold the children.
B) Give each family member just three cookies a day and keep the rest hidden.
C) Stop buying cookies for a month to illustrate the personal consequences of destroying the commons.
D) Call a family meeting and scold everyone all at once for eating too many cookies.

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Cialdini,Bickman and Cacioppo (1979) found that car dealers


A) were unwilling to bargain,under tough bargaining.
B) were willing to lower the price on average by $200,under tough bargaining.
C) were willing to bargain without tough bargaining.
D) were better off bargaining with a sincere "good-faith" offer.

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John believes he is hardworking but his wife,Rachel,is lazy.Rachel believes she is hardworking but John is lazy.This is an example of


A) an inequitable relationship.
B) the mirror-image perception.
C) a superordinate goal.
D) a social trap.

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Which of the following is cited in the text as an example of changing payoffs to resolve social dilemmas?


A) allowing carpoolers to drive in the faster,freeway lane
B) requiring carpool cars and vans to park in special,larger parking lots farther away from the office building
C) lowering the price of gasoline well below $1 per litre
D) increasing the price of gasoline well below $1 per litre

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______________ occurs when a neutral third-party attempts to facilitate communication and offer suggestions for how to resolve a conflict.


A) Bargaining
B) Amelioration
C) Mediation
D) Arbitration

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Which of the following is an example of a social trap?


A) The Prisoners' Dilemma
B) "catch shares"
C) zero-sum games
D) "Community Wall Game"

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Research by Lindskold and associates on the GRIT (graduated and reciprocated initiatives in tension reduction) technique has found that


A) its effectiveness is limited to minor conflicts only.
B) conciliation does enhance negotiations but only when parties surrender their self-interest.
C) announcing cooperative intent does boost cooperation.
D) maintaining equality of power does not protect against exploitation.

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Billie and Tom used to have occasional conflicts in their relationship.Five years later,they have grown apart.They still disagree occasionally,but they don't bother to argue about anything.This illustrates


A) that conflict is always bad.
B) that conflict can signify that people care about a relationship or situation.
C) that conflict always leads to estrangement.
D) that conflict can,over time,follow the biofeedback principle.

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Which of the following is associated with lose-lose scenarios?


A) time delay
B) being tough
C) caving in
D) being indifferent

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Gotlib and Colby argue that destructive quarrels involve all of the following except


A) apologizing prematurely.
B) feigning agreement while harbouring resentment.
C) divulging your positive and negative feelings.
D) telling the other party how he or she is feeling.

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Workshops that promote healing and reconciliation have worked for which of the following groups?


A) Arabs and Israelis
B) Pakistanis and Indians
C) Tutsi and Hutu
D) Russians and Chinese

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Evolutionary psychologist Robin Dunbar believes that a group size of about 125-150 people is NOT the optimum size for which of the following?


A) business organizations
B) religious congregations
C) military fighting units
D) college classrooms

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Three things that can cause conflict are


A) competition,social dilemmas,and equity.
B) social dilemmas,perceived injustice,and misperception.
C) equity,social dilemmas,and perceived injustice.
D) Jungian psychology,equity,and competition.

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