Question 1

Management offering the union guaranteed wage hikes and a no-layoff promise in exchange for help in implementing a new production process would be an example of what kind of tactic for reducing change resistance?

Accepted Answer

A)  facilitation and support
B)  participation
C)  coercion
D)  manipulation and co-optation
E)  negotiation

Question 2

If an organisation increases the span of control, what factor is being focused on in an organisational change?

Accepted Answer

A)  strategy
B)  people
C)  technology
D)  human resources
E)  structure

Question 3

One reason people resist change is that it substitutes ambiguity for uncertainty.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is the objective of refreezing, according to Lewin?

Accepted Answer

A)  stabilises the new situation
B)  hinders movement away from existing equilibrium
C)  directs behaviour away from the status quo
D)  eliminates the need for future change
E)  changes to a new environment

Question 5

Which of the following is NOT a cultural variable that supports innovation?

Accepted Answer

A)  acceptance of ambiguity
B)  tolerance for the impractical
C)  high external controls
D)  tolerance of risks
E)  focus on ends, not means

Question 6

The marketplace is an external force of change.

Accepted Answer

A) True 
 B)False

Question 7

Organisational change can be alteration in people, structure or technology.

Accepted Answer

A) True 
 B)False

Question 8

Equator Principles are mandatory requirements for managing social and environmental issues related to the financing of development projects.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following represents the relationship between organisational culture and change?

Accepted Answer

A)  Culture and change are naturally compatible.
B)  Culture can never be purposely changed.
C)  Culture can change in months but not weeks.
D)  Culture tends to be very resistant to change.
E)  There is no relationship between culture and change.

Question 10

According to the textbook, stress symptoms can be grouped under any of the following general categories EXCEPT ________.

Accepted Answer

A)  psychological
B)  cultural
C)  behavioural
D)  physiological

Question 11

The manager's options for change essentially fall into three categories: structure, technology and product.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true concerning stress that arises from an employee's personal life?

Accepted Answer

A)  Management involvement may raise ethical concerns.
B)  A caring manager can be the most effective counsellor.
C)  A manager who understands his/her subordinates can help control employee personal stressors.
D)  A manager should offer advice.
E)  There is nothing the organisation should or can do to help relieve personal stressors.

Question 13

What change factor was evident when Telstra became fully privatised and separated from the Australian Government, and the new CEO placed providing value for shareholders ahead of national interests?

Accepted Answer

A)  strategy
B)  equipment
C)  technology
D)  external
E)  workforce

Question 14

A leadership change can facilitate cultural change.

Accepted Answer

A) True 
 B)False

Question 15

Managing in the dynamic, chaotic world of global competition, organisations must create new products and services ________.

Accepted Answer

A)  at competitive prices and in the correct location
B)  and adopt teams as the best way to improve the organisation
C)  and adopt state-of-the-art technology if they are to compete successfully
D)  as frequently as possible
E)  that offer the customer what they want

Question 16

Labour strikes are an example of what change factor that may encourage a change in management thinking and practices?

Accepted Answer

A)  employee attitudes
B)  government laws and regulations
C)  strategy
D)  equipment
E)  workforce

Question 17

Which of the following is NOT an external force of change?

Accepted Answer

A)  economic changes
B)  workforce
C)  technology
D)  government laws and regulations
E)  marketplace

Question 18

According to Kurt Lewin, which of the following is NOT a stage in the change process?

Accepted Answer

A)  refreezing
B)  restraining
C)  changing
D)  unfreezing
E)  both C and D

Question 19

________ is the process of taking a creative idea and turning it into a useful product, service or method of operation.

Accepted Answer

A)  Creativity
B)  Interpretive thinking
C)  Innovation
D)  CQI
E)  Imagination

Question 20

________ has been a dominant structural change strategy of organisations around the world since the 1990s.

Accepted Answer

A)  Re-engineering
B)  Downsizing
C)  ISO 9000
D)  Autonomous work groups
E)  Quality management

Exam 7: Managing Change and Innovation

Management offering the union guaranteed wage hikes and a no-layoff promise in exchange for help in implementing a new production process would be an example of what kind of tactic for reducing change resistance?

Correct AnswerverifiedShow Answer

What change factor was evident when Telstra became fully privatised and separated from the Australian Government, and the new CEO placed providing value for shareholders ahead of national interests?

Correct AnswerverifiedShow Answer

Which of the following represents the relationship between organisational culture and change?

Correct AnswerverifiedShow Answer

Managing in the dynamic, chaotic world of global competition, organisations must create new products and services ________.

Correct AnswerverifiedShow Answer

A leadership change can facilitate cultural change.

Correct AnswerverifiedShow Answer

Labour strikes are an example of what change factor that may encourage a change in management thinking and practices?

Correct AnswerverifiedShow Answer

One reason people resist change is that it substitutes ambiguity for uncertainty.

Correct AnswerverifiedShow Answer

Organisational change can be alteration in people, structure or technology.

Correct AnswerverifiedShow Answer

The marketplace is an external force of change.

Correct AnswerverifiedShow Answer

If an organisation increases the span of control, what factor is being focused on in an organisational change?

Correct AnswerverifiedShow Answer

Which of the following is NOT a cultural variable that supports innovation?

Correct AnswerverifiedShow Answer

Which of the following is true concerning stress that arises from an employee's personal life?

Correct AnswerverifiedShow Answer

Equator Principles are mandatory requirements for managing social and environmental issues related to the financing of development projects.

Correct AnswerverifiedShow Answer

________ is the process of taking a creative idea and turning it into a useful product, service or method of operation.

Correct AnswerverifiedShow Answer

________ has been a dominant structural change strategy of organisations around the world since the 1990s.

Correct AnswerverifiedShow Answer

The manager's options for change essentially fall into three categories: structure, technology and product.

Correct AnswerverifiedShow Answer

According to the textbook, stress symptoms can be grouped under any of the following general categories EXCEPT ________.

Correct AnswerverifiedShow Answer

According to Kurt Lewin, which of the following is NOT a stage in the change process?

Correct AnswerverifiedShow Answer

Which of the following is NOT an external force of change?

Correct AnswerverifiedShow Answer

Which of the following is the objective of refreezing, according to Lewin?

Correct AnswerverifiedShow Answer

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